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1.0

Absolutely terrible company. I've never written a review like this before, but after reading about so many other similar experiences from other customers, I had to leave my warning as well.

I ordered a mother's day gift from VMInnovations. My mom was thrilled with the raft, but it wouldn't hold air. So we contacted the company, and they said that since it was no longer in stock, they would issue us a refund. We went through their very specific steps of cutting the tube up, paying to ship it to them, etc.

Once they had all of our evidence, they refused to refund us the money. No matter how much we disputed this, and provided the documentation where they promised a refund, VMInnovations refuses to honor that agreement. We are now out all of that money, time and effort- and my mom still doesn't have a mother's day gift. This is the worst customer service I have ever experienced.

They sent us damaged goods and essentially stole our money.

Please go elsewhere. The risk is not worth it with VMInnovations.

Reason of review: Damaged or defective.

VMInnovations Cons: Customer service, Return policy, Damaged product, Rude customer service.

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