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Updated by user Sep 14, 2016

After I submitted this review last night, I put the same review on Vivints facebook and instagram pages. As of today, they have blocked me and deleted my reviews.

I simply stated what I shared here.

I did not sleep well last night as I was afraid for the safety of my family with no security as Vivint assured me.

So glad I am no longer doing business with this company.

Original review posted by user Sep 13, 2016

A Vivint sales rep came to my home. I immediately informed him that I was not interested if he could not match or beat my current providers rates. He said he would "come close". I ended up signing up for the 3 day trial. During this process, I asked the rep if they would reinstall my current security system if I did not wish to continue their service after the trial period. He said "Yes we will. What are you already thinking about switchinf back?". I responded "No. Just wanting to make sure me and my family are covered in the event I do".

I proceeded with the set up, enjoyed the product for 1 full day, then decided on the 2nd day that financially I simply could not pay $30 more per month under a 42 month contract.

I called Vivint customer service to cancel the trial and went through all of their necessary steps. During this call, I asked the customer service representative if we would still have security coverage until their technician could come out (which would take 10 days). He assured me they would. Today is day 2 since installation and my service was cut off mid day. I called Vivint and went up to the "supervisor". I explained my concern and the assurance from the rep the day prior about me and my families security as we await their technician to come out. The supervisor stated that because I discontinued my trial, service was disconnected and that the customer service representative gave me false information. I explained that should that be the case, they would need to send out the technician today to retrieve Vivint product and reinstall my prior security system. The supervisor stated "they can not reinstall product" in which I immediately repeated the assurance I received the day before IN ADDITION to the representative that sat at my table to day of installation and told me they would reinstall.

The call ended with the supervisor stating they could not turn my system back on and that he would "try" to get a technician out today. The night is ending and my family sits here with NO SECURITY, NO CALL ON STATUS and feeling very much in harms way. In addition, we purchased a front door lock via Vivint. When they disconnected service today, the lock no longer locks from the outside. So when we leave our home, there is NO WAY TO LOCK OUR FRONT DOOR. No key. No service. No security for my family (which consists of young children). I am the wife of a deceased military veteran and I am APPALLED at Vivints heartlessness

Reason of review: Return, Exchange or Cancellation Policy.

Location: Waldorf, Maryland

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