Vivid Seats - This website charged me a $137 service fee for a $75 ticket

480 of 630 Vivid Seats reviews

I went on vividseats to look for a concert ticket.I found a really good deal on this website where the tickets were priced at $90-$100.

I close the deal, expecting to pay that amount plus $30 in service fees. What ended up happening was that the company charged me an $137 service fee for a $75 ticket. I feel so used and am trying to get my money back because this is absurd.

I wish I would have been warned that the service fee is the price of another ticket before completing my transaction here.Please do not buy your tickets from here!

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Website
Customer service
Diversity of Products or Services
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Felt ripped off
    • This company
    • Misrepesentation of sale

Reason of review:
Pricing issue
Preferred solution:
Let the company propose a solution
Monetary loss:
$137
Product or service
Vivid Seats Concert Tickets
Review category
Tickets
review #664945 by

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mags

Aug 19, 2015 #1021932

The same thing happened to me. I purchased Buffalo Bills/Giants tickets for October 4th, 2015. On the right side of the screen it showed
110 X 5 = 550
+ service fees $20 something dollars.
I clicked on confirm and they added an extra $164.00 dollars!!!!!!
Will it only charge my credit card if download and print the tickets?

0 0 Reply
Anonymous

Aug 19, 2015 #1021948

Im pretty sure it charged you automatically whether or not you open the tickets and download them.

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