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Contact VIVAIA Shoes Customer Service

How to Reach a Person at VIVAIA Shoes

Verified Contact Information

Toll-Free Number:

  • 1-888-828-1060
Call Now

Customer Service:

support@vivaia.com
info@vivaia.co
Send Message

VIVAIA Shoes Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular VIVAIA Shoes Phone Number
1 (888) 828-1060
Average Hold Time
00:01:01
Average Calls duration
3 minutes
Most Popular VIVAIA Shoes Email Address
support@vivaia.com
VIVAIA Shoes Live Agent Availability
12% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

VIVAIA Shoes Website:

VIVAIA Shoes Help Center:

Corporate Office Address:

STROUD INTERNATIONAL CO., LIMITED.
#01-11 Bugis Junction, 200 Victoria Street
Singapore
Singapore

Other Info (opening hours):

Hours (PST):

Monday - Friday: 9:00am - 6:00pm

Live Chat Hours (PST):

Monday - Sunday: 9:00am - 9:00pm

More contact details

How Customers Rate VIVAIA Shoes Support?

5.0 / 5
Good

Based on 132 calls to VIVAIA Shoes customer support through PissedConsumer.com and 1 survey response.

Total Calls
132
Avg Call Duration
03:14
Issues Resolved
8%

Why Customers Call VIVAIA Shoes?

Top Reasons of Customers Calls

  • Return/ Replace 30%
  • Customer Inquiries & Issues 27%
  • Shipping and Delivery 16%
  • Request for Information 10%
  • Payments and Charges 6%
  • Product/ Service 5%
  • Refund 3%
  • Account 2%
  • Website/ Application <1%

Return/ Replace

30%
  • "item return"
  • "return item"
  • "Return shoes"

Customer Inquiries & Issues

27%
  • "See if the guy my order"
  • "stays of order"
  • "Where are my 2 orders?"

Shipping and Delivery

16%
  • "missing order"
  • "I ordered the wrong size"
  • "No delivery"

Request for Information

10%
  • "Check my return"
  • "Status on order"
  • "Order questions"

Payments and Charges

6%
  • "My credit"
  • "difficulty with applying credits"
  • "Military discount won't work on my order"

Product/ Service

5%
  • "Problem with my purchase"
  • "Label doesn't work"
  • "Accidental purchase. Thought price was $NZ"

Refund

3%
  • "Claim for a refund"
  • "Amount of refund"
  • "Refund problem"

Account

2%
  • "You do not recognize my email nor the order number you gave me."
  • "Membership was not added to my order - entitling me to get 20% off my order"

Website/ Application

<1%
  • "I placed an order online. It took my payment information and then at the end said my shoes that I ordered were out of stock shop again. I am concerned that you have charged my account."

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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