The Vitamin Shoppe is unreliable

6 of 16 Vitamin Shoppe reviews

I placed an online order almost a month ago with The Vitamin Shoppe for pickup at a local store. The order did not show online as having completed, so I called customer service. The customer service agent at first told me she saw no record of the order, then later confirmed that it had completed. She said I would receive an email when the item was available for pickup.

Almost a month later I have yet to receive any email notification of availability for pickup. I have called three times. The first time, a week later on a Friday, I was told it would be in by the next the next Monday and I would get a email notification. No email notification.

A week after the first call to customer service I called again and was told the item had been back ordered and was still at the warehouse to be delivered to the local store. Again the agent told me I would receive an email notification when the item was in-store.

Still no notification. I called customer service today and was told the item was cancelled because I never came to pick it up. So now, after almost a month of waiting I still have no order, and no explanation as to why. Be careful when ordering from The Vitamin Shoppe.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Price Affordability
Staff
Product or Service Quality
Customer service
Value for money
Website
Diversity of Products or Services
More

  • What I liked
      No items
  • What I disliked
    • Customer service the price also was rather high

Reason of review:
Problem with delivery
Product or service
Salus Haus Floradix Iron Plus Herbs 17 Fluid Ounce
Review category
Drug Stores and Drugs
review #830315

Author wants to be contacted by the company. Learn more

Had an experience with Vitamin Shoppe? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
6 of 16 Vitamin Shoppe reviews
Anonymous

May 15, 2016 #1159222

My issue was not resolved by receiving the product. However I was not charged for the order. In that it was a pick-up at the local store, I was due to pay only when I picked it up.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about Vitamin Shoppe.
Filing a new complaint about
×