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Contact Vitagene Customer Service

How to Reach a Person at Vitagene

Verified Contact Information

Toll-Free Number:

  • 1-844-698-4824
Call Now

Jobs/ Career:

jobs@vitagene.com
support@vitagene.com
press@vitagene.com
Press Inquiries
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Vitagene Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Vitagene Phone Number
1 (844) 698-4824
Average Calls duration
28 seconds
Most Popular Vitagene Email Address
support@vitagene.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
79% phone, 21% email
Common Reasons for Contact
Product/ service, website/ application, shipping and delivery
View full overview
PissedConsumer Club

Contact Information

Vitagene Website:

Vitagene Help Center:

Corporate Office Address:

Vitagene
388 Market Street,Suite 1300
San Francisco, California 94111
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 am - 6:00 pm PT

More contact details

Summary of Vitagene Customer Service Calls

41 TOTAL
CALLS
00:28 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vitagene?

Product/ Service Question:

  • “I want my *** daughter's Results from their DNA TESTING KIT I PURCHASED IN OCTOBER”
  • “Access report I purchased”
  • “Registering product difficulty”

Shipping and Delivery Question:

  • “Haven't received my results from Vitagene. I sent in my test kit over 3 months ago”
  • “No delivery”
  • “It says to put my collection bag into a prepaid box, seal and drop at the post office. The only box I have is the one the kit came in and there is no shipping address or sign of prepayment on it so not sure how or where to mail it.”

Staff Question:

  • “Need customer service support”

Website/ Application Question:

  • “Code on kit doesn't register on website”

Account Question:

  • “Get into my account”

Activation/ Cancellation Question:

  • “Activation error”

Payments and Charges Question:

  • “Issue with my order they charge me for my monthly supply and never received and i try so many emails and no response”

Other Question:

  • “Test results”
  • “Cant reg kit”
  • “Unable to filll out personal info for test which has been received by you”

Compare Vitagene Customer Service To

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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