Vitagene Phone Numbers and Emails

Toll-Free Number:

  • (844) 698-4824
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Vitagene Emails:

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Contact Information

Vitagene Website:

Vitagene Help Center:

Corporate Office Address:

388 Market Street,Suite 1300
San Francisco , California 94111
United States

Other Info (opening hours):


Monday - Friday: 9:00 am - 6:00 pm PT

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Vitagene Rating Based on 3 Reviews

Rating details

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Product or Service Quality
Value for money
Customer service
Additional Fees

Rating stats

Rating trend

Summary of Vitagene Customer Service Calls

00:28 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vitagene?

Product/ Service Question:

  • “Access report I purchased”
  • “Registering product difficulty”
  • “Product registration”

Shipping and Delivery Question:

  • “Haven't received my results from Vitagene. I sent in my test kit over 3 months ago”
  • “No delivery”
  • “It says to put my collection bag into a prepaid box, seal and drop at the post office. The only box I have is the one the kit came in and there is no shipping address or sign of prepayment on it so not sure how or where to mail it.”

Staff Question:

  • “Need customer service support”

Website/ Application Question:

  • “Code on kit doesn't register on website”

Account Question:

  • “Get into my account”

Activation/ Cancellation Question:

  • “Activation error”

Payments and Charges Question:

  • “Issue with my order they charge me for my monthly supply and never received and i try so many emails and no response”

Other Question:

  • “Test results”
  • “Cant reg kit”
  • “Problem with signing in”

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