Contact Vitagene Customer Service
How to Reach a Person at Vitagene
Verified Contact Information
Toll-Free Number:
-
1-844-698-4824
Jobs/ Career:
jobs@vitagene.com
support@vitagene.com
press@vitagene.com
Press Inquiries
Vitagene Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Vitagene Phone Number
1 (844) 698-4824
Average Calls duration
28 seconds
Most Popular Vitagene Email Address
support@vitagene.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
79% phone, 21% email
Common Reasons for Contact
Product/ service, website/ application, shipping and delivery
Vitagene Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Vitagene Phone Number | 1 (844) 698-4824 |
| Average Calls duration | 28 seconds |
| Most Popular Vitagene Email Address | support@vitagene.com |
| Issue Resolution Rate | Low (0% reported full resolution) |
| Contact Method Distribution | 79% phone, 21% email |
| Common Reasons for Contact | Product/ service, website/ application, shipping and delivery |
Contact Information
Vitagene Website:
Vitagene Help Center:
Corporate Office Address:
Vitagene
388 Market Street,Suite 1300
San Francisco,
California
94111
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00 am - 6:00 pm PT
Summary of Vitagene Customer Service Calls
41
TOTAL
CALLS
CALLS
00:28
AVG CALL
DURATION
DURATION
0%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vitagene?
Product/ Service Question:
- “I want my *** daughter's Results from their DNA TESTING KIT I PURCHASED IN OCTOBER”
- “Access report I purchased”
- “Registering product difficulty”
Shipping and Delivery Question:
- “Haven't received my results from Vitagene. I sent in my test kit over 3 months ago”
- “No delivery”
- “It says to put my collection bag into a prepaid box, seal and drop at the post office. The only box I have is the one the kit came in and there is no shipping address or sign of prepayment on it so not sure how or where to mail it.”
Staff Question:
- “Need customer service support”
Website/ Application Question:
- “Code on kit doesn't register on website”
Account Question:
- “Get into my account”
Activation/ Cancellation Question:
- “Activation error”
Payments and Charges Question:
- “Issue with my order they charge me for my monthly supply and never received and i try so many emails and no response”
Other Question:
- “Test results”
- “Cant reg kit”
- “Unable to filll out personal info for test which has been received by you”
Compare Vitagene Customer Service To
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Vitagene