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Warranties may be purchased for up to 5 years of coverage from the date of purchase. Extended warranties must be purchased within 90 days of date of purchase. Calls are handled more quickly, and in a higher priority than standard warranty customers. RMA replacements are first shipped via overnight delivery to the customer. Once the customer receives the replacement, they package the defective unit and send back the unit. RMA exchanges are available via a return and replace process. Customers should first return the defective unit. Once defective unit is received, a replacement is then sent out via Ground service. Can be purchased anytime up to 90 days after expiration of standard warranty or Advance Exchange/Onsite Service agreement. Retroactive to either date of scanner purchase (if no prior warranty was purchased) or expiration of Advance Exchange/Onsite Service Warranty, whichever is later.

To read more: http://www.visioneer.com/support/warranties

To read more: http://www.visioneer.com/support/warranties

This Privacy Statement applies only to this Site. Visioneer would like to assure users of this website that their privacy is important to www.visioneer.com In general, all users may visit this Site anonymously and without revealing any personally identifiable information. The Client are required to give certain personal information to Visioneer in order to use some services on this website. Visioneer requires, on a case by case basis, name, address, email address, product type, credit card number, or other personal information. Visioneer do not give out or sell The Customer's telephone number, email address, credit card information or screen names to third parties. Visioneer do not give out The Customer's individual purchase information to others. Website may disclose information to unaffiliated third parties for other purposes where authorized or required by law.

To read more: http://www.visioneer.com/privacy-policy

To read more: http://www.visioneer.com/support/faqs