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Vision Solar Sales Rep had rang my doorbell back in September 2021. I had setup an appointment with a rep in my home.
After discussing the system, myself and partner stated we would think about it especially since the system was not going to helpful in a power outage, which was our primary concern. Kyle the sales rep with his aggressive sales tactic had stated they would give the 1.9% interest that it be no problem, we also asked if we can cancel at anytime which he indicated yes. After numerous attempts to call and speak to someone in regards to any status, no rep answers the concierge number nor do they respond. After the install, I was notified by the financer that my interest rate is 2.9% and that the sales figures and payment figure Kyle had promised and wrote down on paper is not the true numbers and can not be guaranteed as well as the tax credit amount of 26% which I am not eligible for and will not be receiving now and that they should not be guaranteeing any number especially tax figures.
Now everything they stated and promised is not the case. I have attempted to speak to a higher up or executive that may help but no one would ever contact me back or respond to my email which I had also BCC executives and still no response.
When I was finally contacted by a customer agent on 1/25/2022, Sarah...she was not helpful and stated that me speaking to a manager was not going to happen and than lied to me over the phone in reference to my email which she knew nothing about but referenced it prior. This company does not care about their customers , the product they sell or their reputation.
User's recommendation: Please stay away from Vision Solar, LLC.
Monetary Loss: $13000.
Preferred solution: Price reduction.
Location: 1958 Maplewood Circle, Allentown, PA 18103
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