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Contact Virginia Lottery Customer Service

Virginia Lottery Phone Numbers and Emails

Toll-Free Number:

  • 1 (800) 654-2500
    Retailer Support
Call customer service
Send Message

Customer Service:

  • 1 (804) 692-7778
    Communications Department
  • 1 (804) 692-7690
    Licensing Department
  • 1 (804) 692-7220
    Lottery Security
  • 1 (804) 692-7165
    Lottery's Gaming Licensing and Investigations Division
  • 1 (804) 692-7185
    Voluntary Exclusion Program
  • 1 (804) 692-7777

Headquarters:

  • 1 (804) 692-7000

Legal:

  • 1 (804) 420-9584

Virginia Lottery Emails:

Accessibility
Complaints/ Feedback
Customer Service
Communications Department, Gaming Licensing and Investigations Division, Investigations Manager, Lottery's Gaming Licensing and Investigations Division, Virginia Lottery Speakers, Voluntary Exclusion Program
General Info
Legal
Media
Sales/ Reservations

Virginia Lottery Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Contact Method Distribution
76% phone, 24% email
Most Popular Virginia Lottery Phone Number
1 (800) 654-2500
Most Popular Virginia Lottery Email Address
app@valottery.com
Average Calls duration
1 minute
Common Reasons for Contact
Account, product/ service and request for information
Issue Resolution Rate
Low (11% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Virginia Lottery?

Most Popular Number:

(800) 654-2500
Retailer Support
Total calls: 20 Last call: Jan 24, 2026

Virginia Lottery phone number is 804-692-7777. If you need quick assistance, giving a call to the company is the best option. Alternatively, you can contact the Virginia Lottery customer service department via live chat, email or come to one of the local offices.
Virginia Lottery live chat is available Monday through Sunday from 8 am to 12 am ET. Local customer service offices are open Monday through Friday from 8.30 am to 5 pm ET.

While there is no Virginia Lottery email address for customer service assistance, you can submit your request via the website. To do that, click the “About Us” button in the upper right corner of the page and select the “Contact Us” option from the list. Scroll down the page and fill out the “Send an Email” form.
If you have an issue that needs to be addressed as soon as possible, consider calling the company or contacting Virginia Lottery customer service representatives via live chat.
If you are seeking personal assistance, visit one of the local customer support offices.

The company is headquartered in Harrisonburg, Virginia. Virginia Lottery address is 1790-26 E. Market Street, Harrisonburg, VA 22801. Office hours of operation are from 8.30 am until 5 pm ET. To contact the main office via phone, call 540- 433-7979.

Virginia Lottery main office is open from 8.30 am to 5 pm ET. The company also has numerous customer services offices throughout Virginia. The offices operate Monday through Friday from 8.30 am to 5 pm ET.
To check out the full list of Virginia Lottery addresses click the “About Us” button in the upper right corner of the page and scroll down the page until the “Customer Service Centers” section.

PissedConsumer Club

Contact Information

Virginia Lottery Website:

Virginia Lottery Help Center:

Corporate Office Address:

Virginia Lottery
600 E. Main Street
Richmond, Virginia 23219
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:30am - 5:00pm


Live Chat Hours:

Monday - Sunday: 8:00am - 12:00am (ET)


Mailing Address:

Virginia Lottery Claims

P.O. Box 1254

Richmond, VA 23218-1254

More contact details

Fax:

+1 (804) 692-7102

Summary of Virginia Lottery Customer Service Calls

26 TOTAL
CALLS
00:58 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Virginia Lottery?

Account Question:

  • “Unable to use code”
  • “Because I had a ticket at another store and the guy forgot to give it to me and it hit”
  • “Can't login due to contact information being changed”

Product/ Service Question:

  • “From CA. Check tickets purchased in VA”
  • “Error 220”

Request for Information Question:

  • “Inquiry”
  • “About my Winnings”

Website/ Application Question:

  • “Why has the site been down so long?”

Shipping and Delivery Question:

  • “To get the numbers for pick 3 and 4”

Payments and Charges Question:

  • “Unable to add new debit card”

Cards Question:

  • “Card issues”

Other Question:

  • “It didn't give me 29$ it said I won”
  • “Phone i”
  • “Clarification of previous lottery winning”

Compare Virginia Lottery Customer Service To

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