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Contact Virgin Pure Customer Service

How to Reach a Person at Virgin Pure

Verified Contact Information

Customer Service:

  • +44 207 022 6471
Send Message

Virgin Pure Emails:

Customer Service
Legal

Virgin Pure Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Virgin Pure Phone Number
+44 207 022 6471
Most Popular Virgin Pure Email Address
customerservice@virginpure.com
Issue Resolution Rate
Low (21% reported full resolution)
Virgin Pure Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
90% phone, 10% email
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Virgin Pure?

How to Contact Virgin Pure?

The Virgin Pure phone number for customer service inquiries is +44-207-022-6471. You can call this helpline for general support or service-related questions. The customer care agents will also provide information about products, pricing, and purchasing options. The same number can be used to schedule, reschedule, or modify installation appointments. You can also call this phone line whenever you have questions regarding your service agreement or subscription details. The tech experts at this number will help with troubleshooting, maintenance, and product performance issues. Concerns, suggestions, and feedback can be shared via phone as well. The company’s official representatives are available at this number to discuss legal inquiries and partnership opportunities.

The Virgin Pure contact email for general questions and customer service-related issues is customerservice@virginpure.com. You can email customer care to learn about the company’s products and services, as well as to request technical advice or care instructions. The same address is appropriate for general feedback, complaints, and compliments. The support representatives will get in touch with you to provide the required information or offer ways to resolve the issue as soon as they study your case. Alternatively, you can visit the official website to submit your inquiry online. On the Contact Us page, find the “Prefer to Send an Email?” section and click the “Contact Us Form” link.

The Virgin Pure customer service hours are Monday to Friday from 9 a.m. to 8 p.m. and between 10 a.m. and 7 p.m. BST on weekends and bank holidays. You can call the customer support helpline within these hours for general information, tech support, and installation assistance. You can also reach the customer care team via the live chat within working hours. If your inquiry is not urgent, you can fill out the form on the Contact Us page of the official website or send an email to the Virgin Pure Help Center, and the company’s agents will email you back usually within 2-3 business days.

To access the Virgin Pure chat, visit the company’s website and click the icon in the bottom right corner of the homepage. Click the “Chat Now” button and provide your contact info to initiate the session. Type your question or describe your problem, and the customer care agents will help you troubleshoot the issue and provide the information you need. The live operators are available Monday through Friday between 9 a.m. and 8 p.m. and from 10 a.m. to 7 p.m. BST on weekends and bank holidays.
You can also open the chat from the Contact Us page by clicking the “Chat Now” button or finding the “Live Chat” link.

PissedConsumer Club

Contact Information

Virgin Pure Website:

Virgin Pure Help Center:

Corporate Office Address:

Virgin Strauss Water UK Ltd
79-81 Paul Street
London, England EC2A 4NQ
United Kingdom

Other Info (opening hours):

Chat Operation Hours:

Monday – Friday: 9:00am – 5:30pm

Saturday – Sunday: 10:00am – 7:00pm


Customer Service Hours:

Monday – Friday: 9:00am – 5:30pm

More contact details

Summary of Virgin Pure Customer Service Calls

139 TOTAL
CALLS
00:00 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Virgin Pure?

Product/ Service Question:

  • “Complaint”
  • “There is a error on my water system”
  • “Water filter leaking”

Request for Information Question:

  • “Speak about my account”
  • “To speak to someone one about a problem”
  • “Need to speak to someone”

Website/ Application Question:

  • “For new installations for filter water”
  • “To new instalation”
  • “Installing new filter and uv lamp but have got stuck and unable to access instructions online”

Return/ Replace Question:

  • “Water not dispensing after filter changed”
  • “Change virgin pure”
  • “I have to change the new filter”

Activation/ Cancellation Question:

  • “Cancel”
  • “Cancellation of service”
  • “To cancel”

Shipping and Delivery Question:

  • “I have not received my filter and the light this year”
  • “Have not recieve the requested item”
  • “Not received my light for my machine”

Payments and Charges Question:

  • “Bill”
  • “Bill dispute”

Other Question:

  • “Need to order filters and lamps”
  • “Rust in water outputName - kushagra bhargava”
  • “Check running and maintenance cost for filters”

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