Virgin Media O2 Phone Numbers and Emails

Customer Service:

  • +44 208 239 3902
    O2
  • +44 345 454 1111 ext 150
    Virgin Media
  • +44 345 600 0789 ext 789
    Virgin Media
  • +44 786 098 0202
  • +44 345 600 0789

Media:

  • +44 175 356 5656
    Press Inquiries

Sales/ Reservations:

  • +44 800 081 0255
    O2
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Virgin Media O2 Emails:

Complaints/ Feedback
Jobs/ Career
Legal
Media
Press Inquiries
changeofname@o2.com
Change name
prisonsupport@o2.com
Prison Support Team
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Virgin Media O2 Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Virgin Media O2 is 442082393902. 56% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Thursday and Saturday.

  • People call Virgin Media O2 mainly because of product/ service, cards, payments and charges.

View full overview ›

How to Contact Virgin Media O2 Customer Service?

How to Contact Virgin Media O2 Customer Service?

Customers can call Virgin Media O2 on three different phone numbers. They can call the company's support team by dialing +44-208-239-3902. If they are looking forward to speaking to Virgin Media representatives, the best Virgin Media contact numbers are +44-345-454-1111 ext 150 or +44-345-600-0789 ext 789. These numbers can be contacted at any hour of the day to put forward queries regarding the services or learn about the company's offerings.

The Virgin Media O2 Head office is in the United Kingdom. The address is 500 Brook Drive, Reading, RG2 6UU, United Kingdom. The office is open from Monday to Friday between 8:00 AM and 9:00 PM GMT. The hours vary between 8:00 AM and 6:00 PM GMT on Saturdays and Sundays. For more information on the locations of the offices, customers can call the Virgin Media O2 customer service team. While most problems are resolved online, customers can visit the office for more complex issues.

Customers can get support via the Virgin Media O2 website through the Help & Support page. There are several topics ranging from broadband issues, making payments, information about the Virgin Media bill, service outages, TV issues, and any other problem customers might face. On the website, customers can also find Virgin Media O2 contact details. One can also go through the self-service alternatives to get the necessary help. Customers are also encouraged to go through the FAQs section of the website because they may find the solution they need to fix the problems.

You must open the company's website to log in to your account. On the homepage, click on My Virgin Media. Follow this by inputting your Virgin Media O2 login details and clicking on login. New customers have to create one by clicking on Sign up, where they are asked for Virgin Media O2 login details. Customers should note that it is essential to read Virgin Media's help guide if logging in on a different device. Once logged in, you gain access to multiple features for seamless service.

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Contact Information

Virgin Media O2 Website:

Virgin Media O2 Help Center:

Corporate Office Address:

VMED O2 UK Limited
Griffin House, 161 Hammersmith Road
London, England W6 8BS
United Kingdom

Other Info (opening hours):

Virgin Media Hours:

Monday - Friday: 8:00am - 9:00pm

Saturday - Sunday: 8:00am - 6:00pm

More contact details

Virgin Media O2 Rating Based on 2 Reviews

Rating details

1.4
more details
Advertised vs Delivered
Warranty
Diversity of Products or Services
Product or Service Quality

Rating stats

Rating trend

Summary of Virgin Media O2 Customer Service Calls

36 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Virgin Media O2?

Payments and Charges Question:

  • “Billing”
  • “I can't pay my bill”

Product/ Service Question:

  • “My brodband not working”
  • “I would like the internet with you”
  • “Why hss my wifi gone of”

Cards Question:

  • “Sym card”
  • “I don't need O2 SIM card”
  • “I have been waiting for a month for a SIM card from 02, I signed up with Virgin Media VOLT with 10 GB 02”

Request for Information Question:

  • “About account”

Employment Question:

  • “Job interview”

Other Question:

  • “Bradbrond”
  • “Broadband”
  • “Internal wires not there”

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