Vip Auto Parts - Drunk or Stoned?.

9 of 110 Vip Auto Parts reviews

After being up sold, I own that on a wheel bearing that I don't believe I needed, the 'mechanic' left another customer's wheel stud in the brake shoe/drum assembly. I noticed a clicking and metal scratching sound when my kid (his primary vehicle) was pulling out of the parking lot each morning this week. Thinking it was the wheel bearing, I took the wheel off and removed the brake drum...lo and behold I found friggin wheel stud which fell onto the grass when I removed the drum. Totally unprofessional, my kid could have been hurt or worse.

Speaking of worse, after fixing a window track issue, they somehow managed to break my lock actuator, now the car will not lock, not even manually. When confronted they said it was like this when i brought it was not!

Oh, BTW, they also tried to up sell me on the front end being 'loose' and needing tie rods. The thing is solid...little red flags were going up when they started to mention the front end and rear wheel bearing but i did not listen to my instincts. Shame on me.

I will never return. Shame on you VIP!

This review is a subjective opinion of a user.
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More Review Details

Customer service
Product or Service Quality
Value for money
Discounts and Special Offers
Service Scheduling
Exchange, Refund and Cancellation Policy
Price Affordability
Turnaround Time

  • What I liked
    • Open on weekend
  • What I disliked
    • Credibility of manager and mechanic

Reason of review:
Poor customer service
Monetary loss:
Review category
Service Centers and Repairs
review #875001

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9 of 110 Vip Auto Parts reviews

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