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Contact Videotron Customer Service

Videotron Phone Numbers and Emails

Toll-Free Number:

  • (877) 512-0911
Call customer service
Send Message

Business Customer Service:

  • (833) 370-3002
    MEDIUM AND LARGE COMPANIES
  • (877) 512-8590
    SMALL ENTERPRISES

Complaints/ Feedback:

  • +1 514 380 7000

Media:

  • +1 514 380 7069
    Advisor, Public Relations

Technical Support:

  • (800) 561-4248
    Business
  • (877) 380-2611

Videotron Emails:

Customer Service
Legal
Privacy Inquiries
Report Fraud
Is this your business?

How to Contact Videotron?

Most Popular Number:

(877) 512-0911
Total calls: 11 Last call: May 7, 2025
author avatar
PissedConsumer Reporter

Videotron has introduced several contact numbers to suit customers' needs. The Videoteon phone number to access general customer service is 1-877-512-0911. Companies have specific contact numbers depending on their size. For example, medium—and large-sized companies can reach the Videotron customer service team using 1-833-370-3002. However, small businesses can dial 1-877-512-8590 and speak to the company’s expert. Customers with complaints or feedback can directly dial +1-514-380-7000. The media members can contact the public relations advisor at Videotron phone number- +1-51-380-7069. The company has specific lines for technical support to ensure efficient service. Business users can call 1-800-561-4248. Another company’s phone number, 1-877-380-2611, is also available for technical issues.

Videotron email options provide answers to different types of inquiries. For general customer service queries, customers can send an email to serviceclient@videotron.ca. Those concerned about privacy matters can contact the legal department at Videotron email infovieprivee@videotron.com. If you notice fraudulent activity, send your queries to another Videotron email- abuse@videotron.com. Using different Videotron emails helps one address a particular problem.

Headquartered in Montreal, Quebec, Canada, Videotron corporate office is at 612 rue Saint-Jacques, Montreal, Quebec H3C 4M8. It acts as the main office to oversee the company. Another department for business customer care is also addressed to CP 11078, Succ. Downtown, Montreal, Quebec H3C 5B7. These offices try to resolve Videotron's concerns about the city and its ability to fulfill the needs of both domestic and business customers through effective operations. These addresses can also be used to mail official documents.

The Videotron business hours are planned on a full scale of operation each week to keep customers informed of the company's operating hours. Here, Videotron customer service operates its activities from Monday to Friday, from 8:00 AM to 7:00 PM EST and 9:00 AM EST to 6:00 PM EST throughout the weekend. These operating times ensure that time is available to help these customers within timely hours, whether they are concerned with technical service, bills, or other service areas.

Videotron also offers online support through the Videotron website. Click the "Contact Us" section to contact the company’s representative. Here, you can sign into your accounts or locate a point of sale. It provides self-help resources like troubleshooting guides for internet and TV issues, invoice explanations, and connection support. There is also detailed information to assist with moving services. These online tools allow customers to resolve issues or seek direct support when needed, enhancing the overall customer experience.

Videotron Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    71% phone 29% email
  • The best phone number to call Videotron is 8775120911. 73% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Saturday and Tuesday, while the shortest are on Wednesday and Sunday.

  • People call Videotron mainly because of account, product/ service, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Videotron Website:

Videotron Help Center:

Corporate Office Address:

Videotron Group
612 rue Saint-Jacques,
Montreal, Quebec H3C 4M8
Canada

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 7:00pm

Saturday - Sunday: 9:00am - 6:00pm


Videotron Business Service

Department of Business Customer Service

CP 11078

Succ. Downtown

Montreal, Quebec

H3C 5B7

More contact details

Videotron Rating Based on 2 Reviews

Rating details

2.1
more details
Customer service
Billing Practices
Website
Discounts and Special Offers

Rating stats

Rating trend

Summary of Videotron Customer Service Calls

15 TOTAL
CALLS
00:00 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Videotron?

Payments and Charges Question:

  • “Credit card”
  • “Bill”

Account Question:

  • “Because I can't get into my account”
  • “I'm need to actively my boys mail it's been 2 years I'm can't used aNd im needed”

Product/ Service Question:

  • “Phone not working”

Request for Information Question:

  • “Question sur Forfait aux usa”
  • “Schedule appointment for internet install”

Activation/ Cancellation Question:

  • “Cancelation of helix wifi account”

Cards Question:

  • “Info on sim card”

Other Question:

  • “My illicit isn’t wifking”

Compare Videotron Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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