Contact VICI Customer Service
VICI Phone Numbers and Emails
Toll-Free Number:
-
1 (844) 478-8424
Customer Service:
-
1 (615) 649-6580Store in Nashville, TN
-
1 (424) 484-7231Store in Venice, CA
VICI Emails:
VICI Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Contact Method Distribution | 99% phone, 1% email |
| Most Popular VICI Phone Number | 1 (844) 478-8424 |
| Most Popular VICI Email Address | customercare@vicicollection.com |
| Average Hold Time | 00:03:38 |
| Average Calls duration | 4 minutes |
| VICI Live Agent Availability | 17% of callers successfully reach a real person |
| Common Reasons for Contact | Return/ replace, payments and charges |
| Issue Resolution Rate | Low (12% reported full resolution) |
Contact Information
VICI Website:
VICI Help Center:
Corporate Office Address:
Other Info (opening hours):
Chat Hours:
Monday - Friday: 8:00am - 6:00pm (PST)
Phone Hours:
Monday - Friday: 7:30am - 4:30pm (PST)
Other Locations:
1030 Dr. M.L.K JR. Blvd.
Nashville, TN 37203
2200 Courage Dr., Ste A
Fairfield, CA 94533
Store Hours:
Monday - Saturday: 10:00am - 5:00pm
Sunday: 11:00am - 5:00pm
Summary of VICI Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call VICI?
Return/ Replace Question:
- “Return”
- “Want to return something and use credit toward purchase I just made”
- “Wanted an exchange not return on dress but went thru as store credit”
Shipping and Delivery Question:
- “Size and return”
- “Wrong address”
- “Have not received full order”
Payments and Charges Question:
- “Credit question”
- “Credits”
- “Store credit”
Activation/ Cancellation Question:
- “Was told my order was canceled and they still shipped it”
- “Cancel order”
- “Cancel my order”
Request for Information Question:
- “Need help with an exchange”
- “Order question”
- “Need help with return”
Refund Question:
- “Refund”
- “Refund!”
Product/ Service Question:
- “Problem with item”
- “Not happy with my purchase”
Account Question:
- “Forgot to add discount code to my order ##CNOGHDHZK”
- “Forgot to put in my rewards”
Cards Question:
- “Trying to track gift card number”
Other Question:
- “My order is not right”
- “Aiestion”
- “Order problem”
Compare VICI Customer Service To
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