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Contact VICI Customer Service

VICI Phone Numbers and Emails

Toll-Free Number:

  • 1 (844) 478-8424
Call customer service
Send Message

Customer Service:

  • 1 (615) 649-6580
    Store in Nashville, TN
  • 1 (424) 484-7231
    Store in Venice, CA

VICI Emails:

Business Customer Service
Collaborations
Customer Service
Jobs/ Career
Legal
Privacy Inquiries

VICI Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Contact Method Distribution
99% phone, 1% email
Most Popular VICI Phone Number
1 (844) 478-8424
Most Popular VICI Email Address
customercare@vicicollection.com
Average Hold Time
00:03:38
Average Calls duration
4 minutes
VICI Live Agent Availability
17% of callers successfully reach a real person
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact VICI Customer Service?

Most Popular Number:

(844) 478-8424
Total calls: 67 Issues resolved: 3 Last call: Jan 12, 2026

VICI customer service enlists a couple of phone numbers to provide valuable experience to its clients regarding their questions and concerns. Customers can talk to the VICI collection customer service providers on their toll number, 1-844-478-8424, for general information regarding their orders and parcels. Alternatively, the VICI customer service team can also be contacted at their specific offline outlets, which are located in Nashville, Abbot Kinney Boulevard, and Newport Beach. To get the VICI customer service team at the Nashville store, dial 1-615-649-6580, and for the Abbot Kinney Boulevard store, call 1-424-484-7231.

VICI has its corporate headquarters at 1340 Treat Boulevard, Ste 410, Walnut Creek, California 94597, United States. This corporate office of VICI serves as the central location for all the company's organizational operations. Also, it is the contact point to get in touch with the VICI customer service team for any business-related inquiries and customer service issues. The company's VICI collection customer service team is easily accessible at this hub and is committed to providing prompt assistance. In addition to visiting this office, you can also mail the support team. However, customers must ensure a detailed message is crafted in their correspondence. A clear message allows the VICI collection customer service to understand the issues better and help customers with their problems.

VICI's business hours are from 7 AM to 5:30 PM PT between Monday and Friday. The VICI customer service team remains closed during the weekends. During these hours, the VICI collection customer service team is open to inquiries related to various aspects of the VICI collection, including their products' range, discounts, and gift cards. It's important to note that these hours are for the convenience of their customers, providing a substantial window of support during the workweek for questions, assistance, and inquiries regarding a range of offerings. Besides, the VICI outlets have opening hours, so if you visit the stores in person, it is better to call first and plan the visit accordingly.

PissedConsumer Club

Contact Information

VICI Help Center:

Corporate Office Address:

VICI
1340 Treat Blvd., Ste 410
Concord, California 94597
United States

Other Info (opening hours):

Chat Hours:

Monday - Friday: 8:00am - 6:00pm (PST)


Phone Hours:

Monday - Friday: 7:30am - 4:30pm (PST)


Other Locations:

1030 Dr. M.L.K JR. Blvd.

Nashville, TN 37203


2200 Courage Dr., Ste A

Fairfield, CA 94533


Store Hours:

Monday - Saturday: 10:00am - 5:00pm

Sunday: 11:00am - 5:00pm

More contact details

Summary of VICI Customer Service Calls

73 TOTAL
CALLS
03:57 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call VICI?

Return/ Replace Question:

  • “Return”
  • “Want to return something and use credit toward purchase I just made”
  • “Wanted an exchange not return on dress but went thru as store credit”

Shipping and Delivery Question:

  • “Size and return”
  • “Wrong address”
  • “Have not received full order”

Payments and Charges Question:

  • “Credit question”
  • “Credits”
  • “Store credit”

Activation/ Cancellation Question:

  • “Was told my order was canceled and they still shipped it”
  • “Cancel order”
  • “Cancel my order”

Request for Information Question:

  • “Need help with an exchange”
  • “Order question”
  • “Need help with return”

Refund Question:

  • “Refund”
  • “Refund!”

Product/ Service Question:

  • “Problem with item”
  • “Not happy with my purchase”

Account Question:

  • “Forgot to add discount code to my order ##CNOGHDHZK”
  • “Forgot to put in my rewards”

Cards Question:

  • “Trying to track gift card number”

Other Question:

  • “My order is not right”
  • “Aiestion”
  • “Order problem”

Compare VICI Customer Service To

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