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3.0

We decided to buy Disneyland tix through Viator so we could save a few bucks. That was a big mistake. Don't do it.

Viator made it clear that all sales are final, but when we had a family emergency, the worthless phone support made us work on it with them for 2 days followed by an email from them after a week to tell us that we forgot to name the lead traveler in the amendment request, so they could do nothing.

If you want to go to Disneyland, just get your tickets from them, or at least, only get them from a third party if it is the evening before.

The good news is, we were able to drive over to the Disneyland ticket booth before leaving the area, and they redeemed the voucher, which we can use at a later date, which was a relief, because the phone support from Viator told us we would take a total loss, and it took them two days and unfulfilled promised phone calls to finally say, "there's nothing we can do".

A week later we did receive an email saying that they would attempt to request a negotiation with Disneyland for a date change. I told them that we had taken care of the problem and that they deserved bad reviews for this lack of service.

So there it is. Just go to Disneyland to get your tickets unless you are very very sure nothing could possibly change your plans. But I wouldn't recommend it. Deal with these people at your own risk.

Reason of review: Poor customer service.

Location: Salt Lake City, Utah

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Roxie Rbk

Hello,

Thank you for your feedback. Unfortunately, some of our contracts are more restrictive than others - especially in cases of Theme Park tickets, which are more prone to issues such as fraudulent bookings or scalped tickets.

Per our contract with Disney, once a booking is made, we're unable to change it.

We are glad to hear that you were able to have the issue amended, and apologize for any inconvenience this situation may have caused.

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