Not resolved
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

Do not fall victim to their misleading to the point of being fraudulent advertising. They are not better than "slow DSL" as their TV ads claim.

They are not "super fast" for everyone as their ads claim. True they do have satisfied customers, but they are very rare. Your Viasat experience depends on your location. You have to be in an uncongested beam's sweet spot to get fast reliable service.

Problem is all Viasat has to do is over sell an area to downgrade the service. Also you have to sign a 24 month contract to get service, there isn't a trial period. If your service is horrible right off the bat you are stuck paying over $300 to cancel.

I was a customer for many years till I was saved by Verizon Wireless. Looks like Brad the Viasat lying spin doctor is in here also trying to counteract all the negative press.

Product or Service Mentioned: Viasat Internet Plan.

Reason of review: Not as described/ advertised.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment