This is the most incompetent, inept servicer I've ever dealt with.
My elderly mother had her upgrade to Viasat / Exede from WildBlue disconnected due to a false request to disconnect the service.
DirecTV "offers" this horrific Internet provider to its unsuspecting customers.
When the disconnect was discovered by me, I called DirecTV and got a terrific customer support person, Angela. After an hour on the phone with her, she called Viasat and we spent another TWO AND A HALF HOURS on the phone with Viasat, trying to get the disconnect order reversed, including debiting my mother over $350 for an "early cancellation." Melody was the Viasat rep and she finally appeared to have straightened out this account and set-up an appointment to reconnect my mother's service and reverse the $350 charge. She PROMISED Angela and me that the problem was being corrected, apologized and offered a whopping $25 credit to my mother.
The appointment was 2 days later for Viasat to reconnect my mother by entering a new DNS. The tech showed up with a work order that said he was supposed to pick up the old equipment and there was no request for a reinstall.
Now, here I am on hold with Viasat for another 60 MINUTES while they cannot find the on-line notes from the TWO AND A HALF HOUR conversation between Angela (DirecTV), their support person Melody and me.
ANY INTERNET PROVIDER IS BETTER THAN THESE ***
Reason of review: GROSSLY INCOMPETENT CUSTOMER SERVICE.
Monetary Loss: $500.
Preferred solution: This company should credit my elderly mother 6 months of free service for screwing up their own work orders and incorrectly disconnecting her service. I've thus far logged 4 1/2 hours on the phone with Viasat because they made a mountain out of a molehill.