Viagogo - Mis Sold General Admission tickets for Concession Ticket ( Childs Ticket) for three times the Price
I typed into google to buy tickets to see brisbane bronocos. The first website to show up was Viagogo.
The website states..Concert & Sports Tickets at viagogo. Firstly it does not state that it is a marketplace..in other words it is the ebay version of ticketsales. It leads you to believe it is similar to tickettek/ticketmaster. Upon clicking on the events tickets, it puts you on hold and tells you they only have 1% of tickets left and it puts you tjhrough to a rush transation where you have 6 mins to enter your details, now i understand why.
They charged me $157 for three General Admission tickets to see the Broncos in the white section (cheapest section), highlighted in green was general admission and underneath in small grey writing their was a plus button saying (plus concession). I did not click it. i proceeded with payment and got an email with the E ticket. The eticket had three JUNIOR tickets priced at $13 each.
Not only was i massively ripped off, but i couldn't even use the tickets because they were children's tickets, not concession because they wouldnt accept student cards as it was a JUNIOR. I wanted to contact the company to see if i could upgrade to adult, and a shock to myself, they have absolutely no contact number for Australian residents. I had to wait to 6pm to contact their UK call centre where they couldnt offer me any help because they are a market place, they just "sell the tickets". I asked them why it didnt say general admission (child) or why the concession looked like an option that i did not click.
They showed no care in how much they had ripped me off, apaprntly they are a buisness and need to profit in order to run. Cowboy company that shows no regard to their customers and in NO way show any compassion. I explained that at $157 how could they justify selling kids tickets at that price, he explained that they again need to profit. Profit at the expense of hard working individuals.
finally, they charge you in Euro, again leading you to belive that the tickets are reasonable, until you check your balance. $157 down the drain!!
Reason of review: Not as described/ advertised.
Monetary Loss: $157.
Preferred solution: Full refund.
Viagogo Cons: Scam, Porr service and failure to keep the money back guarantee, Terrible customer service, No contact number in australia.
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