Ottawa, Ontario
1.9K views 4 comments
100% full Not resolved

Roof is rusting after one year in Southern California with no rain or snow!!!!It is bad in spots with no defects or scratches that would allow rust to form.

Just pure junk paint. The one I replaced was 30 years old and the frame rusted but the roof panels where still rust free.

This is the most disappointing condition a homeowner can face since I did the installation I'm sure that they will not do anything about this complete ripoff of material and lack of quality control.I'm sure someone is getting rich and the when go out of business leaving me out of my money , time and sweat equity.

Review about: Versatube Carport.

I didn't like: Rust.

Review #917622 is a subjective opinion of a user.

2.3
Value for money
Diversity of Products or Services
Customer service
Advertised vs Delivered
Product or Service Quality
Price Affordability
Staff
Website
Warranty
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Versatube Carport
Reason of Review / Monetary Loss Bad quality / $1500
Preferred solution Let the company propose a solution

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VesaTube Customer Experience
Memphis, Tennessee, United States #1279114

Our structures are considered DIY projects. We encourage the home owner taking on the project and doing their own installation.

Chris - VesaTube Customer Experience

VesaTube Customer Experience
Memphis, Tennessee, United States #1279083

I was just notified about this post by one of our repeat customers.I was wondering if you contacted us directly about your sheet metal issue?

Also did you buy the structure from us directly? Please feel free to call me toll free at 800-810-2993 or my direct line 901-296-3770. The sheet metal purchased with your structure should be under warranty.

I would just need to ask a few questions and verify some information.

I look forward to assisting you.

Chris - VesaTube Customer Experience

Anonymous
Saint Paul, Minnesota, United States #1233836

Did you contact them? and did they do nothing?, I want to know more. Bob J

VesaTube Customer Experience
to Anonymous Memphis, Tennessee, United States #1279090

We have an excellent rating with the BBB and stand by our product. VersaTube Warranty Details

FRAME WARRANTY

20-year limited + product pledge

SHEET METAL WARRANTY

20 year paint finish

I am not sure about the details regarding this customers sheet metal issue. We encourage all dissatisfied customers to contact us directly in order to start the claim process and resolve any issues.

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