You can contact Verbatim customer service at its toll-free number, 1-800-538-8589. If you encounter problems with the toll-free number, you can call the other published Verbatim phone number, 1-704-547-6500. You can call these numbers for any inquiries or problems. The agent answering your call will transfer it to someone who can assist you.
Customers can use the Verbatim email system when they don’t want to discuss issues on the phone. Elaborate on your concern and indicate what you expect from customer service. For general inquiries, send your email to service@verbatim.com. If you have security concerns, use the corp_secure@verbatim.com address. For customer service in Argentina, send your email to infoargentina@verbatim.com. If you are in Brazil, you can send emails to info.brasil@verbatim.com. The Mexico email address is info.mexico@verbatim.com. Customer service attends to all emails, and an expert at customer service will respond within 2 to 3 days. Because emailing is a slow process, please call customer service if you need an immediate response.
Verbatim operating hours are Monday through Friday from 8:00 AM to 9:00 PM EST. To speak to the team, call during these hours. Outside these hours, you can still send emails, and a representative will contact you as soon as possible during operational hours.
To contact the support service online, click the Verbatim website and “Contact Us.” Follow the prompts for the different ways of making contact. The self-help FAQs section on the website will also answer many of your questions. This is helpful when one cannot contact the Verbatim customer service team but needs immediate help.
