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Contact Vera Bradley Customer Service

Vera Bradley Phone Numbers and Emails

Toll-Free Number:

  • (888) 855-8372
Call customer service
Send Message

Customer Service:

  • (877) 905-8372
    International

Vera Bradley Emails:

Customer Service
Media
Sales/ Reservations
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How to Contact Vera Bradley Customer Service?

Most Popular Number:

(888) 855-8372
Total calls: 79 Issues resolved: 4 Last call: Aug 5, 2024

For its clients, Vera Bradley Customer Service presents an exclusive toll-free hotline, the digits for direct communication being (888) 855-8372. This hotline serves a spectrum of issues, encompassing queries about products, updates on order statuses, and the untangling of payment glitches. It's crucial to remember that the presence of customer service agents hinges on the call influx. Yet, Vera Bradley aspires to furnish swift responses, upholding client contentment. When making a call, grasp that customer service unfolds mainly from Monday through Friday, commencing at 9 AM and concluding at 8 PM, adhering to Eastern Standard Time (EST).

The Vera Bradley Corporate Headquarters stands anchored at 12420 Stonebridge Road, Roanoke, Indiana 46783, United States. Here unfolds the epicenter of the company's daily grind – executive lairs, design and production hubs, and the machinations of corporate affairs. This locale serves as the nexus if you're inclined towards mailing missives or an in-person rendezvous. Yet, when entangled in the labyrinth of general customer quandaries, the preferable avenues are the toll-free hotline or the electronic missive route sanctioned by Vera Bradley. A sojourn to the headquarters isn't the customary recourse for ironing out customer conundrums.

For those harboring a penchant for the electronic epistle, Vera Bradley Email extends in the form of a customer service message haunt, christened customercare@verabradley.com. Through this conduit, you can unfurl your quandaries in textual form, hitching along pertinent documents, and await a response at your leisure. When dispatching the electronic missive, inject copious details regarding your imbroglio – order strings, product nuances, and any queries of a particular ilk. This blueprint facilitates the customer service cabal in fathoming your predicament and furnishing pinpointed succor.

Although the website doesn't overtly showcase a chat feature, many online marketplaces now embed Vera Bradley Customer Service Live Chat functionalities to augment client servicing. To discern whether Vera Bradley has embraced a parallel modality, adhere to these guidelines:
1. Wend your way to the Vera Bradley official cyber precinct.
2. Scour the virtual expanse for a semblance of a "Chat" or "Live Chat" insignia, typically ensconced at the lowermost dexterous nook of the webpage.
3. Activate said insignia to inaugurate a colloquy session.

Should this chat conduit unfurl, odds are you'll be tethered to a customer service envoy primed to aid you in the instantaneous.

Vera Bradley Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call Vera Bradley is 8888558372. 85% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Vera Bradley may ask you for the following information to identify you as a customer: first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Vera Bradley Website:

Vera Bradley Help Center:

Corporate Office Address:

Vera Bradley
12420 Stonebridge Road
Roanoke, Indiana 46783
United States

Other Info (opening hours):

CUSTOMER SERVICE HOURS

Monday to Friday: 8am – 9pm (EST)

Saturday: 9am – 6pm (EST)

Sunday: 9am – 6pm (EST)

More contact details

Vera Bradley Rating Based on 5 Reviews

Rating details

3.5
more details
Delivery Service
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

How Good is Vera Bradley's Customer Service?

Yulianna Cmf
Yulianna Cmf
Feels Satisfied | Oct 18, 2023

Very satisfying

Read full quote
Ailis Wwj
Ailis Wwj
Feels Neutral | Jul 23, 2023

The purse took 2 weeks. My packages from overseas got here faster. In the past my packages got here a week or less from Vera Bradley

Read full quote

Summary of Vera Bradley Customer Service Calls

93 TOTAL
CALLS
02:02 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vera Bradley?

Shipping and Delivery Question:

  • “Have not received my orders”
  • “Where is my order?”
  • “Missing items from order”

Return/ Replace Question:

  • “Return”
  • “I did a return and it's still sending it i need my money back”
  • “Return 1 item”

Request for Information Question:

  • “Checking in order”
  • “To find out if I placed an order with VB or a scam. Turns out it was a scam. I placed an order yesterday with VB.”
  • “Question about sale price”

Payments and Charges Question:

  • “Discount Code”
  • “Birthday coupon”
  • “Charged too much”

Product/ Service Question:

  • “Placed an order and paid for it. Now I'm receiving emails telling me to clear my cart.”
  • “Broken zipper in large duffel”
  • “Got disconnected”

Activation/ Cancellation Question:

  • “Cancel an online order”

Cards Question:

  • “Check a gift card balance”
  • “Sent e-card to me instead of the person”

Website/ Application Question:

  • “Want to order. website down”

Refund Question:

  • “Refund”

Other Question:

  • “Outlet sale on Facebook”
  • “Flawed eye glass frame”
  • “Retirns”

About

Summary

Vera Bradley is an accessories designer who offers a wide selection of cotton quilted handbags and luggage. All of them are colourful and bright. The brand was founded by Barbara Bradley Baekgaard and Patricia R. Miller in 1982. Among the bags of Vera Bradley there are a lot of different kinds. Vera Bradley designs handbags, wallets and wristlets, backpacks, baby bags and even baby clothes, etc. Among the offered accessories there are readers and sunglasses, jewelry, scarves, headwraps and much more. All the stuff features a specific style. The products are available at Vera Bradley stores and outlets. As well as they are distributed through numerous retailers.

Vera Bradley reviews and complaints

Vera Bradley is ranked 60 out of 1855 in Jewelry and Accessories category

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