Contact Velux USA Customer Service

If you prefer written communication with our customer care team, you are welcome to use the Velux USA email system. The media can email dhaydock@wrayward.com and kadamson@wrayward.com. Send legal and privacy inquiries to privacyus@velux.com. For warranty issues, email velux.solutions@velux.com. General information can be requested from vcustomer.service@velux.com. You can expect an answer within 2 to 3 working days. It is best to contact customer service to address urgent matters promptly.

The Velux USA headquarters is at VELUX America LLC, 104 Ben Casey Dr., Fort Mill, South Carolina 29708, United States. The corporate office is at the same address. If you have complex issues to discuss, you can request an appointment with senior representatives at headquarters. They are available Monday through Friday from 8 AM to 4:30 PM EST. If you are unable to visit the office, you can send a detailed letter to our headquarters. The mailing address is VELUX America LLC, PO Box 5001, Greenwood, SC 29648-5001.

You can contact customer service via the Velux USA website. Go to the site and click the chat icon located in the bottom right corner of the screen. If you receive the message "Our agents are not available right now. Please leave a message, and we'll get back to you," fill out the form on the screen and submit it. A representative will contact you during office hours. You can also fill out the technical support form for questions regarding product installation, programming remote controls, maintenance, warranty repairs, and other related issues. You will receive a response as soon as possible.