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Contact Vanilla Reload Customer Service

How to Reach a Person at Vanilla Reload

Verified Contact Information

Toll-Free Number:

  • 1-844-481-5634
Call Now

Customer Service:

  • 1-855-686-9513
    Myvanilla
  • 1-877-770-6408
    Onevanilla
  • 1-866-914-5863
    Prepaid Card Partner
  • 1-800-652-9174
    Vanilla Prepaid

Legal:

  • 1-855-683-2881
    Privacy Inquiries
  • +1 604 683 2881
    Privacy Inquiries
info@vanillareload.com

Vanilla Reload Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Vanilla Reload Phone Number
1 (844) 481-5634
Average Hold Time
00:04:13
Average Calls duration
3 minutes
Most Popular Vanilla Reload Email Address
info@vanillareload.com
Vanilla Reload Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
View full overview

How to Contact Vanilla Reload Customer Service?

Vanilla Reload is a money transfer product provided by the InComm Canada company. To get information about a company's products and services, customers can dial their toll-free helpline, 1-844-481-5634. Vanilla Reload customer service is available at 1-855-686-9513 to assist individuals with payment issues. Customers can also dial 1-877-770-6408 to contact the Onevanilla support team for help with general software-related concerns.
For issues related to prepaid cards, contact the relevant department at the helpline, 1-866-914-5863, to get information and assistance. If your purpose of contact is a privacy inquiry, call the company representative at 1-855-683-2881. Customers can also use +1-604-683-2881 to discuss similar issues with the business agent. Lastly, the Vanilla Reload customer service number, 1-800-652-9174, is available to call or message for inquiries related to prepaid services.

The company does not have an official email address to assist individuals online. However, the Vanilla Reload customer service is active at their published helplines to address individual queries and concerns Monday through Friday between 8:00 AM and 4:30 PM PT. Individuals can call the company representative for general queries about the company services, including the benefits, additional fees, current balance, and applications.

The Vanilla Reload customer service is active at their headquarters in InComm., Canada, LLC, at PO Box 32058 Cambie RPO, Richmond, British Columbia V6X 3R9, to handle customer issues via mail and in person. The company welcomes people with critical concerns or sensitive issues to meet their business representatives at the head office. Vanilla Reload has departments for separate inquiries in different places. The company's people's group department is at Suite 1400, 888 Dunsmuir Street, Vancouver, BC, V6C 3K4. For issues related to Titanium cards, visit the address 401 Garbally Road, Victoria, BC, V8T 5M3, to meet the respective agent for assistance.
Customers can also use the company's mailing address, PO Box 826, Fortson, GA 31808, to send a letter to the business representative mentioning their queries and concerns. The mailing address to share concerns regarding Vanilla prepaid card issues is PO Box 48235-595 Burrard Street, Vancouver, BC V7X 1A1.

PissedConsumer Club

Contact Information

Vanilla Reload Website:

Vanilla Reload Help Center:

Corporate Office Address:

InComm Canada, LLC
PO Box 32058 Cambie RPO
Richmond, British Columbia V6X 3R9
Canada

Other Info (opening hours):

Hours:

Monday – Friday: 8:00am - 4:30pm (PT)


Locations:

Peoples Group

Suite 1400

888 Dunsmuir Street

Vancouver, BC

V6C 3K4

Titanium+

401 Garbally Road,

Victoria, BC, V8T 5M3

MyVanilla And OneVanilla

PO Box 826

Fortson, GA 31808

Vanilla Prepaid Card

P.O. Box 48235 - 595 Burrard Street

Vancouver, BC V7X 1A1

More contact details

Fax:

+1 604-331-3469

Why Customers Call Vanilla Reload?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 47%
  • Cards 16%
  • Account 9%
  • Payments and Charges 7%
  • Product/ Service 5%
  • Request for Information 5%
  • Refund 4%
  • Shipping and Delivery 1%
  • Return/ Replace 1%
  • Staff 1%
  • Website/ Application 1%

Customer Inquiries & Issues

47%
  • "Money not went through"
  • "Reload"
  • "Cant find the reload number at all"

Cards

16%
  • "Follow up my card"
  • "Didn't mean to add money to this card"
  • "I just loaded some money on my card and it's not on there yet"

Account

9%
  • "Balance"
  • "Money never posted on account"
  • "Myvanilla says i cant sign in"

Payments and Charges

7%
  • "I paid to reload my Premier credit card last night at Family Dollar and they still do not have the money at Premier credit card I want to know what the problem is?"
  • "Apple declining the payment of a gift card"
  • "Billing"

Product/ Service

5%
  • "I purchased reload and it's not a available on my chime card"
  • "Problem with reload"
  • "Complaint"

Request for Information

5%
  • "Trying to request a refund"
  • "where can I purchase a my vanilla reload pin for my via my vanilla card?"
  • "I requested a refund for my $200"

Refund

4%
  • "Refund"
  • "Refund i requested"
  • "I want a refund"

Shipping and Delivery

1%
  • "Mi targeta esta inactiva"

Return/ Replace

1%
  • "Change address"

Staff

1%
  • "I went to dollar tree here in Aberdeen WA and ask the store manager if he could put 120 on my Cash app and he said yes he gave me my receipt I went out to my car I went out to my car and there was no money on my cash app I go back in the store and t"

Website/ Application

1%
  • "Money did not all get loaded on my cash app card"

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