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Contact Vanilla Reload Customer Service

Vanilla Reload Phone Numbers and Emails

Toll-Free Number:

  • (844) 481-5634
Call customer service

Myvanilla:

  • (855) 686-9513

Onevanilla:

  • (877) 770-6408

Prepaid Card Partner:

  • (866) 914-5863
    Titanium+

Privacy Inquiries:

  • (855) 683-2881
  • +1 604 683 2881

Vanilla Prepaid:

  • (800) 652-9174

Vanilla Reload Email:

info@vanillareload.com
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How to Contact Vanilla Reload Customer Service?

Most Popular Number:

(844) 481-5634
Total calls: 62 Last call: Aug 21, 2024

Vanilla Reload is a money transfer product provided by the InComm Canada company. To get information about a company's products and services, customers can dial their toll-free helpline, 1-844-481-5634. Vanilla Reload customer service is available at 1-855-686-9513 to assist individuals with payment issues. Customers can also dial 1-877-770-6408 to contact the Onevanilla support team for help with general software-related concerns.
For issues related to prepaid cards, contact the relevant department at the helpline, 1-866-914-5863, to get information and assistance. If your purpose of contact is a privacy inquiry, call the company representative at 1-855-683-2881. Customers can also use +1-604-683-2881 to discuss similar issues with the business agent. Lastly, the Vanilla Reload customer service number, 1-800-652-9174, is available to call or message for inquiries related to prepaid services.

The company does not have an official email address to assist individuals online. However, the Vanilla Reload customer service is active at their published helplines to address individual queries and concerns Monday through Friday between 8:00 AM and 4:30 PM PT. Individuals can call the company representative for general queries about the company services, including the benefits, additional fees, current balance, and applications.

The Vanilla Reload customer service is active at their headquarters in InComm., Canada, LLC, at PO Box 32058 Cambie RPO, Richmond, British Columbia V6X 3R9, to handle customer issues via mail and in person. The company welcomes people with critical concerns or sensitive issues to meet their business representatives at the head office. Vanilla Reload has departments for separate inquiries in different places. The company's people's group department is at Suite 1400, 888 Dunsmuir Street, Vancouver, BC, V6C 3K4. For issues related to Titanium cards, visit the address 401 Garbally Road, Victoria, BC, V8T 5M3, to meet the respective agent for assistance.
Customers can also use the company's mailing address, PO Box 826, Fortson, GA 31808, to send a letter to the business representative mentioning their queries and concerns. The mailing address to share concerns regarding Vanilla prepaid card issues is PO Box 48235-595 Burrard Street, Vancouver, BC V7X 1A1.

Vanilla Reload Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Vanilla Reload is 8444815634. 74% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 2 minutes.

  • People call Vanilla Reload mainly because of cards, account and refund.

View full overview ›
PissedConsumer Club

Contact Information

Vanilla Reload Website:

Vanilla Reload Help Center:

Corporate Office Address:

InComm Canada, LLC
PO Box 32058 Cambie RPO
Richmond, British Columbia V6X 3R9
Canada

Other Info (opening hours):

Hours:

Monday – Friday: 8:00am - 4:30pm (PT)


Locations:

Peoples Group

Suite 1400

888 Dunsmuir Street

Vancouver, BC

V6C 3K4

Titanium+

401 Garbally Road,

Victoria, BC, V8T 5M3

MyVanilla And OneVanilla

PO Box 826

Fortson, GA 31808

Vanilla Prepaid Card

P.O. Box 48235 - 595 Burrard Street

Vancouver, BC V7X 1A1

More contact details

Fax:

+1 604-331-3469

Vanilla Reload Rating Based on 6 Reviews

Rating details

1.4
more details
Customer service
Additional Fees
Interest Rate
Website

Rating stats

Rating trend

Summary of Vanilla Reload Customer Service Calls

84 TOTAL
CALLS
01:34 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Vanilla Reload?

Cards Question:

  • “Stoling reload card”
  • “Charging my husband card for 58.00”
  • “Can't load my vanilla card or set up account”

Account Question:

  • “Balance”
  • “Money never posted on account”
  • “Myvanilla says i cant sign in”

Payments and Charges Question:

  • “Apple declining the payment of a gift card”
  • “Billing”
  • “Unauthorized transactions”

Refund Question:

  • “Refund”
  • “Refund i requested”
  • “I want a refund”

Request for Information Question:

  • Where can I purchase a my vanilla reload pin for my via my vanilla card?
  • “Trying to request a refund”
  • “I requested a refund for my $200”

Product/ Service Question:

  • “Reload not work”

Shipping and Delivery Question:

  • “Mi targeta esta inactiva”

Other Question:

  • “Problem with reload”
  • “My funds are still not available”
  • “Reload issue”

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