Value City Furniture did not honor mattess warranty
We bought a Simmons Beautyrest Exceptionale mattress for $1700.00 and was told that it was the best mattress in the store.We also purchased the stain guard and was told the mattress had a 10 year warranty.
After one year the mattress sagged in the middle 4 inches. They replaced it without problem.
The next mattress sagged in less than one year; but we waited before we reported it because of the hassle of being without a mattress.They sent someone out to measure it, agreed it had a 4 inch sag, but refused to replace it due to a stain on the mattress.
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- Monetary loss:
- Product or service
- Simmons Beautyrest Mattress
- Review category
- Furniture and Decor