Not resolved

I purchased a sofa from VCF that contains 90% polyurethane foam which has 61 toxic chemicals within the foam.After becoming ill I contacted the company, and the picked the sofa up.

I am still having problems in getting my refund from the store, and the credit card company Discover. When the sofa was initially delivered, I refused the first delivery because the sofa was ripped on the bottom. I stated that I wanted a new sofa, in the original box. When the replacement sofa was removed I noticed that the bottom was also ripped.

Does VCF only sell used furniture? American Signature, Inc. owns and operates a chain of furniture stores. American Signature, Inc.

and Value City Furniture operates as a subsidiary of Schottenstein Stores Corporation.You would think a company with over 126 stores, who has been in business since 1949 would have better customer service.

Review #1011519 is a subjective opinion of a user.

PRODUCT OR SERVICE Value City Furniture Sofa
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / Not specified
Preferred solution Not specified

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