Not resolved

I purchased a sofa from VCF that contains 90% polyurethane foam which has 61 toxic chemicals within the foam.After becoming ill I contacted the company, and the picked the sofa up.

I am still having problems in getting my refund from the store, and the credit card company Discover. When the sofa was initially delivered, I refused the first delivery because the sofa was ripped on the bottom. I stated that I wanted a new sofa, in the original box. When the replacement sofa was removed I noticed that the bottom was also ripped.

Does VCF only sell used furniture? American Signature, Inc. owns and operates a chain of furniture stores. American Signature, Inc.

and Value City Furniture operates as a subsidiary of Schottenstein Stores Corporation.You would think a company with over 126 stores, who has been in business since 1949 would have better customer service.

Review #1011519 is a subjective opinion of a user.

Value City Furniture Sofa
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / Not specified
Preferred solution Not specified

Had an Experience with Value City Furniture?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

"I purchased this from Value City Furniture in Columbus Ohio. This is what it looks like just 3 years later. Was told I was purchasing genuine leather. ..." Read more
"Dear friends I am Damber. I have bought three beds from one of the vcf store. I bought the king size headboard foot-board and the mattress(complete bed). When I had the..." Read more
"Let me start by saying that I really like Modloft design and price points. I was very excited to order and receive the product, however as the previous customer stated,..." Read more
"First, let me start off by adding that we owned a leather couch for almost 8 years prior to this new purchase. We decided to upgrade to a recliner sectional..." Read more
"This is a rouge trader whose business has been set up as a stack of cards. There was an active compulsory strike off notice issued to the company on the..." Read more
"When I bought this service Over a year and a half ago i was told that ibwould have download speeds up to 25 MBPS, and that the minimum would be..." Read more
"We bought a brand new refrigerator from Sears July 2016. This is March 23, 2017 and it still does not work. The have sent out service techs 9 separate times...." Read more
"Sent this letter to Evol, plus posted it through their contact link on their website. Four months later, no response of any kind! Evol Foods, 1845 Range St., Boulder, CO..." Read more