Valley Metro customer service can be called at 1-602-253-5000 for transit issues and service assistance. Similarly, hearing-impaired people can call Valley Metro through TTY at 1-602-251-2039. These support lines have been opened to all customer groups requiring assistance. It is recommended to dial the Valley Metro phone number during business hours to directly speak to the support team. Outside the support hours, the automated voice assists you.
For inquiry purposes, Valley Metro has two primary email addresses. The first is general inquiries about transit services, routes, schedules, etc. You may write to the Valley Metro email info@valleymetro.org. Customers who want to address other customer service issues directly can then write to csr@valleymetro.org regarding service complaints or feedback. Through these Valley Metro email contacts, customers can receive prompt help and information regarding Valley Metro's services.
The Valley Metro head offices are at 101 N. 1st Avenue, Suite 1400, Phoenix, Arizona 85003, USA. Customers who want to visit the office must book an appointment so that the relevant staff members can handle their issues. Otherwise, customers can send their official correspondence and requests to this address.
Customers are welcome to access Valley Metro customer support services on any day of the week within precise hours. The service hours are Monday through Friday from 6 AM to 8 PM, Saturday from 7 AM to 7 PM, and Sunday from 8 AM to 5 PM.
Fare support is available only Monday through Friday between 7 AM and 6 PM. This service is closed on Saturdays and Sundays. This structured availability allows immediate support for customers on transit and fare-related issues.
Regular help and assistance could be obtained online through the Valley Metro website. Visit the website and navigate to the Contact Us section to select the department that is suitable for your requirements. Here, you can reach out for agency services, such as Lost & Found, Filming & Photography requests. Other services relating to Public Record Requests, Media Relations, Track Access, Developer Resources, and Notice of Claim scenarios are also available. Selecting "Contact Valley Metro" will provide you with multiple options for contacting the support team, depending on the inquiry.
