Weston, Florida
0 comments
Not resolved

Every one who books a room with book vip needs to know you will not be staying in the "nice owners condos", rather they put you in the old building, the rooms are old, furniture is horrid!!I had to cover the couch with a sheet because it smelled so bad and made me itchy.

I went to use the extra blanket that was in the closet and God only knows when the last time it was washed, it to smelled bad! You do not get a balcony, just a standard bathroom with a regular tub and shower, no big nice tub with jets as shown in there pics, no dish washer. It's basically a nasty hotel room with a bedroom in it. And the only window in the "condo" is in the bedroom.

Also, having to go to the welcome center several miles from the "resort" to get your voucher in order to keep the "good rate" was rediculous!! Especially when there is a welcome center on property. Ended up costing me way more for the taxi!!!

I don't for the life of me understand, if you are trying to sell me a piece of your resort why wouldn't you let us experience a nice stay there in a room that at least resembles what you are selling?? Why would you put us in these nasty rooms???!!!

Extremely disappointed!!Yes I did request another room but was put in the same thing.

Review about: Bookvip Vacation Package.

Review #809743 is a subjective opinion of a user.

PRODUCT OR SERVICE Bookvip Vacation Package
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Vacation Village Resorts?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Excellent stay! Secrets Royal Beach was gorgeous, rooms were always clean and very well kept. The entertainment staff at our pool were so much fun! Tequila, Big Papi and Eddy..." Read more
"The Krystal Cancun hotel is absolutely amazing , food is good rooms are clean. Like to thank "LALO" OR EDUARDO for being very professional and kind and all the rest..." Read more
"From the minute we walked in the service and attention to detail was superb! Everything was clean and all of the staff were polite and happy. I had a one..." Read more
" Just returned from a week at the secrets royal beach. Had an outstanding time. Great food,service and staff. The best employee of our entire week was at the beach...." Read more
" I tried to order a sim with bundle online but that moment showed me , site was under maintenance , then I tried to order on phone , she..." Read more
"Do NOT order from this company. Their customer service is awful. I ordered a jar of their charcoal toothpaste and it got delievered 4 weeks after I placed the order...." Read more
"I filed a claim for my MacBook Pro a few weeks ago due to liquid damage. It was returned in worse condition with a crack screen, bent corners, and scratched..." Read more
"Do NOT order from this company. Their customer service is awful. I ordered a jar of their charcoal toothpaste and it got delievered 4 weeks after I placed the order...." Read more