Highland, California
0 comments

I googled "what's the fastest way to get my US passport?" USPASSPORT123.COM popped up, The website name is misleading, they make it sound like they are a Government Agency. I did not paid attention to that detail and went ahead and entered the website. Like a fool, I checked on "PASSPORT RENEWAL", once I clicked, THEN I got to see their fees. I have to say though, once I cooled down and calmed myself I have to admit that they did a really good job at protecting themselves with fine print and so forth. They made sure to have an answer to every issue at hand, including how quick you cancel, the "lady" on the phone by the name of Martha said that even if I cancel within 30 seconds I would still lose my $50.00, so basically they took $50.00 to do NOTHING!!, she also said that I should have read the fine print, she stated that the reason they keep the $50.00 was to "reserve" an expediting place at the issuing Government Agency. She also said that the purpose of their business was to expedite the passport, I explained I was not traveling until after the 24th of May, she said It didn't matter, since I "signed" a contract. When she explained about the non refundable $50.00 fee, explained it was clearly disclosed on the form, which is true and I agreed with her, but I told her that normally a business whether it would be an agency, a store, a real corporation, who would not issue refunds do it after the service has been rendered and one decides to cancel...

Anyway, I told her I needed to speak to her supervisor, in fact I wanted to speak with the general manager, and I was willing to go to the president of the corporation or the maximum authoritiy in the company, she refused to let me speak to a supervisor because according to her "there was noone in the office who would go against company policies and just issue a refund, I explained that it was my right to have the call escalated, she refused once again and said I needed to email the support department ans someone would get back to me... In other words, they want me to just give $50 away just for having a website where I filled up the application at.

If someone has had the same or a similar experience, please contact me, I am planning to take this people to court, even if I just get enough money to pay for the subpoena fees.. for me it is the principle.

I will give them the opportunity to make things right by speaking to their president or whoever will listen.

Anyway, if anyone is interested on file a multiple law suit, contact me at activeinvesting@aol.com

p.s. she also told me that the rest of the money will come in in 24 business days..

Review #316200 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with USPassport123?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"California Save our Water Rebate fails to honor condition 'existing operational turf irrigation systems' and denies application. California's SaveOurWater program is not complying with the Governor's order. My backyard is not bare..." Read more
"LEGAL NOTICE Copyright Notice: All rights reserved re common-law copyright of trade-name/trade-mark, MARK SHANNON MANUEL©-as well as any and all derivatives and variations in the spelling of said trade-name/trade-mark -..." Read more
"Without a second thought Lee Bentley the Third will know whom has posted this complaint for the benefit of The People of The United States, My Mother, Grandfather, and my..." Read more
"We are pissed at FEMA. Our Condo Development is 24 years old is on Flushing Bay that hasn't had a flood in 234 years. FEMA a few years ago reassessed..." Read more
"I am Attorney David Rosenthal representing my client Nick B. who has recently done business with Mr. Doring. Mark Doring sent a written Lease Offer to my client and is..." Read more
"I feel scammed into paying for a six month subscription because I did not see on the site that if I did not cancel then I would be charged for..." Read more
"Was with my daughter and Grandaughter. It was 32 degrees outside on Mar on Arlington Va.. No heat the tsbles were filthy the silver ware had water spots and food..." Read more
"Wrongful purchase dont want product..." Read more