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Contact Us Department Of Education Customer Service

How to Reach a Person at Us Department Of Education

Verified Contact Information

Toll-Free Number:

  • 1-800-872-5327
Call customer service
Send Message

Customer Service:

  • 1-800-421-3481
    Civil Rights Hotline
  • 1-202-453-6100
    Civil Rights Hotline
  • 1-202-205-5015
    Research and Statistics
  • 1-800-538-3742
    Research and Statistics
  • 1-800-845-6136
    Spanish
  • 1-877-877-8982
    Speech-to-Speech
  • 1-866-893-8340
    TeleBraille
  • 1-800-877-8339
    TTY / ASCII
  • 1-866-377-8642
    Voice
  • 1-877-877-6280
    Voice Carry Over
  • 1-800-877-0996

Report Fraud:

  • 1-800-647-8733

Accounting/ Billing:

  • 1-800-621-3115
    Defaulted Loans
  • 1-800-433-3243
    Federal Student Aid Information Center

Media:

  • 1-877-433-7827

Us Department Of Education Emails:

Accessibility
Customer Service
Civil Rights Hotline, Research and Statistics
Legal
Privacy Inquiries, Privacy Inquiries
edpubs@edpubs.ed.gov

Us Department Of Education Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Us Department Of Education Phone Number
1 (800) 872-5327
Most Popular Us Department Of Education Email Address
askalibrarian@ed.gov
Issue Resolution Rate
Low (13% reported full resolution)
Us Department Of Education Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
95% phone, 5% email
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Us Department Of Education?

Most Popular Number:

(800) 872-5327
Total calls: 30 Last call: Mar 11, 2024

You can call the US Department of Education customer service at the toll-free number 1-800-872-5327. If you encounter problems with this number, call 1-800-421-3481 which is another US Department of Education phone number. The department uses various dedicated telephone numbers. You’ll find a complete list of the different sections with their telephone numbers on the website. The two civil rights hotline numbers are 1-202-453-6100 and 1-202-205-5015. To report fraud, call 1-800-647-8733. If you have inquiries regarding defaulted loans, call 1-800-621-3115. The federal student aid information centre can be called at 1-800-433-3243. Search in the list on the website for the section you need to call.

You can use the US Department of Education email network if you don't want to discuss your inquiries on the phone. Concerns about the civil rights hotline can be emailed to ocr@ed.gov. You can request research and statistics information at askalibrarian@ed.gov. The email address for privacy inquiries is saop@ed.gov. You can also request privacy advice and information by emailing your question to webmaster@ed.gov. You will find more dedicated email addresses on the website.

The US Department of Education's mailing address is 400 Maryland Avenue, SW, Washington, District of Columbia 20202, United States. This is also the department's corporate address. The department has two other office locations: 550 12th Street, SW, Washington, District of Columbia 20202, and 830 1st Street, NE, Washington, District of Columbia 20202.

To find the operational hours of the US Department of Education, consult the website. The hours may differ from section to section. Usually, you will be advised by an automated answering system regarding the operational hours if you call customer service outside its business hours. Also, if you want to visit someone in the Department, first call and make an appointment.

You can use the US Department of Education website to make online contact with customer service. Go to the website and click on "Contact Us." The department invites you to view their Frequently Asked Questions and answers. You can also reach a representative by phone or email. Alternatively, use the drop-down menu or select a state/territory on the map to view information for that location's education department, higher education agency, special education agency, and adult education agency.

PissedConsumer Club

Contact Information

Us Department Of Education Website:

Us Department Of Education Help Center:

Corporate Office Address:

U.S. Department of Education
400 Maryland Avenue, SW
Washington, District Of Columbia 20202
United States

Other Info (opening hours):

Locations:

550 12th Street, SW

Washington,

District Of Columbia 20202


830 1st Street, NE

Washington,

District Of Columbia 20202

More contact details

Summary of Us Department Of Education Customer Service Calls

42 TOTAL
CALLS
00:00 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Us Department Of Education?

Product/ Service Question:

  • “Student loan forgiveness”
  • “Student loans”
  • “Loan not updated”

Request for Information Question:

  • “Ask questions about consolidation”
  • “Information diploma/GED certificate”
  • “Discuss Georgia Teacher's Certification”

Payments and Charges Question:

  • “Pay bill”
  • “Payments”

Account Question:

  • “Balance”
  • “Account lock”

Shipping and Delivery Question:

  • “Cannot recieve information from creditor”
  • “Didn't receive loan payment plan. Credit defaulted last month”

Website/ Application Question:

  • “Fafsaapplication”

Staff Question:

  • “Customer service”

Other Question:

  • “Driver Ed”
  • “Apply for hardship”
  • “Student”

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