The School has proven to me that its billing is not trustworthy, now I wonder of its teaching quality:
(look at their present advertizing also)
I enrolled to this school last May after reading their advertisement for total educational cost of $1500 which was calculated into $50 monthly payment. Since the certificate offers a career that is suitable for my physical disability and well within my budget for educational cost, I enrolled and paid $50 the day I enrolled in order to get access to the course online while waiting for the hard copies of learning materials to deliver to me. I made the second $50 monthly payment the following month after received the first bill. From that second month to August 2011 of the same year I received no bill from this institution, therefore, I made some attempts to pay online. I encountered issue of accessing my online account and received no response after requesting for resetting my password which I still don't believe that I forgot since it is simple, used in many of my other online accounts and relates to my identity. Around the same time frame, ~3 months after my enrollment, I received the call from USCB Corp who claimed to represent this institution for my delinquent account. I gave the rep lady my bank account info so she could make monthly payment from there. I also told her that any month she encounters any issues with the payment please contact me. I also contacted the school as the advice given to me by the collection agency rep lady for further explanation needed regarding calculations they made and applied toward their determination of my account being delinquent. The school rep told me there would be a person who handles account payment would call me back to go over my request. There was no call from any one at US Career Institute. After my 6th payment I finally was able to get someone to response to my call regarding the concern above and additional question I had regarding the fat that I have not received any learning material from them since after the 2nd shipment. I was told that it was due to the factor that I was behind about $300. My questions to this school are:
1. From the very first month I enrolled to the very first time the collection agency rep called me were 3 months apart which was equivalent to 3 payments or $150 I owed. How would they calculate the $300 delinquent? I raised this question to the lady from the school, but after promising me that she would find out the reasons, there was never a response further explanation given to me.
2. I am still receiving their threaten notices that I don't cooperate trying to resolve the issue EVER while the facts that I gave their collection agency my bank account and info of my two my debit cards from my investment accounts which always have funding available more than the $60 that the collection agency set up with me during their first call.
3. It has been 8 payments that I already make why there are no materials sent to me to complete my training. I don't think anyone would just spend money and can't receive any things for something that they attempt to be a purchase unless it is for charitable purposes.
4. Can I contact any government agencies who handle cases like this one? Would there be a federal or state agency where US career institute is located that would help me?
Thank you sincerely and greatly for your assistance.
Monetary Loss: $1500.