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I bought Urthbox as a 6 month gift. It was not apparent to me up front that the only way to buy it was based on auto-renewal subscription and that you have to cancel by logging in with a password. I don't recall having to provide any password when I placed the order, just my credit card.

I must not have seen the small print regarding auto renew and thought it was a one time order. I did not receive any reminder of the upcoming charge and got charged. Urthbox would not allow me to cancel and just charge me for one month received.

I would never have placed an order in the first place knowing this was the purchase model. This is their strategy. Instead of allowing customer to come back based on a positive experience, they rely on getting one more order out of the customer when they don't really want the product anymore.

I found the whole experience very unsatisfactory.

Reason of review: Poor customer service.

Location: Monroe, Michigan

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Guest

The same thing happened to me....so pissed! The customer rep told me I "Should have read the fine print"

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