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Contact Urban Planet Customer Service

How to Reach a Person at Urban Planet

Verified Contact Information

Toll-Free Number:

  • 1-866-717-7008
Call Now
Send Message

Customer Service:

  • +1 416 784 1145
    Urban Behavior
  • +1 416 256 7779
    Urban Kids Orfus Road
  • +1 416 537 7829
    Urban Planet Dufferin Mall
  • +1 416 783 0905
    Urban Planet Orfus Road
  • +1 416 596 9896
    Urban Planet Toronto Eaton Centre

Headquarters:

  • +1 416 789 6999

Customer Service:

customerservice@yminc.ca
In-Store Customer Service
cs@urban-planet.com
Online Customer Service
customersupport@urban-planet.com

Legal:

privacyofficer@yminc.ca
Privacy Inquiries

Urban Planet Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Urban Planet Phone Number
+1 416 784 1145
Average Calls duration
1 minute
Most Popular Urban Planet Email Address
customerservice@yminc.ca
Issue Resolution Rate
Low (14% reported full resolution)
Contact Method Distribution
70% phone, 30% email
Common Reasons for Contact
Request for information, product/ service, shipping and delivery
View full overview

How to Contact Urban Planet?

Urban Planet customer service can be contacted through phone by calling the main company line on (866) 717-7008. Based on various data, over half of the clientele have contacted this Urban Planet phone number for concerns related to their orders, account activation and/or cancellation, job offers, or shipping and delivery. There is higher traffic on the phone line on the weekends and particularly on Saturdays, whereby the waiting time is long as compared to Tuesday and Thursday, which is the fastest. This Urban Planet contact number is the customer service line, and customers who call shall be attended to immediately by the customer service desk.

Customers of Urban Planet can reach the customer service team through the Urban Planet email contact under customerservice@yminc.ca, which serves as the company’s official email for handling customer complaints and issues. As it is reported, 80 percent of the customers have corresponded with this address to speak with the management concerning their orders, account activation or its cancellation, employment or problems with the shipment and delivery. This email address is convenient for the people who do not like to speak on the phone or just have some more information which is better to be sent by email.

The Urban Planet Head Office address is: Urban Planet Head Office, Canada.
The detailed address of the head office of Urban Planet is 50 Dufflaw Rd, North York, Ontario M6A 2W1 Canada. This type of corporate office is the organizational center of the business, where major decisions are made, and key administrative activities take place. People can physically come to this address if they have some issues they would want to present to the company executives or the customer service department. The head office address is also essential, as some customers prefer to conduct business with the companies in person or prefer one-on-one contact.

The customer service department of Urban Planet is functional from Monday to Friday to offer help to buyers and sellers during the working hours between 9 AM and 5 PM in the evening EST. This indicates that the customers can contact the company at these times in case they have some problems or questions they wish to address on orders, products or any issue. Apart from these Urban Planet hours, the client can use the email address to reach Urban Planet, and by leaving a message, the client will be attended to during working hours.

There is a live chat option where the customers of Urban Planet website can easily and quickly access the online customer support team of the company. This service enables the customers to connect with a representative and is therefore suitable for those customers who have urgent issues or questions. The live chat is available when Urban Planet is open. Therefore, customers can get the required assistance immediately and individually. If the customers have some questions, it can be about the products, orders, or any other information, using the live chat, they will be able to receive necessary answers and solve any problem.

PissedConsumer Club

Contact Information

Urban Planet Website:

Urban Planet Help Center:

Corporate Office Address:

YM Inc.
50 Dufflaw Rd.
North York, Ontario M6A 2W1
Canada

Other Info (opening hours):

Additional Addresses:


Urban Kids Orfus Road:

116 Orfus Road,

Toronto, ON M6A 1L9, Canada


Urban Planet Orfus Road:

130 Orfus Road,

Toronto, ON M6A 1L9, Canada


Urban Behavior:

Yorkdale Shopping Centre

3401 Dufferin Street,

North York, ON M6A 2T9, Canada


Urban Planet Dufferin Mall:

900 Dufferin Street,

Toronto, ON M6H 4A9, Canada


Urban Planet Toronto Eaton Centre:

220 Yonge Street,

Toronto, ON M5B 2H1, Canada

More contact details

Why Customers Call Urban Planet?

Top Reasons of Customers Calls

  • Request for Information 27%
  • Shipping and Delivery 18%
  • Product/ Service 18%
  • Customer Inquiries & Issues 18%
  • Activation/ Cancellation 9%
  • Employment 9%

Request for Information

27%
  • "Had a bad experience and need to speak with someone"
  • "Customer inquiry"
  • "Hi I don't get my order get plz can nu help me"

Shipping and Delivery

18%
  • "Delivery details"
  • "Online order delayed not only,, 1 item from thr same order delivered but one of that same order is just unknown"

Product/ Service

18%
  • "Complaint"
  • "Product damage"

Customer Inquiries & Issues

18%
  • "Ma commande n'est pas livré"
  • "I bought some makeups ,but when I opened I found out those were spoiled"

Activation/ Cancellation

9%
  • "Order cancelation"

Employment

9%
  • "Searching for job"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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