Urban Decay Phone Numbers and Emails

Toll-Free Number:

  • (800) 784-8722

Customer Service:

  • (866) 442-7531

Urban Decay Email:

General Info
Send Message
Claim Your Business

Urban Decay Contact Information

Urban Decay Website:

Urban Decay Help Center:

Corporate Office Address:

Urban Decay Cosmetics
833 W 16th St,
Newport Beach, California 92663
United States

Other Info (opening hours):

Monday-Friday, 7:00AM-5:00 PT, excluding holidays

Urban Decay Rating Based on 4 Reviews

Rating details

more details
Diversity of Products or Services
Value for money
Price Affordability
Customer service

Rating stats

Rating trend

Summary of Urban Decay Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Urban Decay Customer Service?

Shipping and Delivery Question:

  • “Did not get my complete order”

Payments and Charges Question:

  • “Why was i charged 6100whenshipping wasfree”

Request for Information Question:

  • “About my order”

Other Question:

  • “Products”
  • “Unhappy with product”
  • “Do you make the pallet from Prince EyeShadow collection”


Urban Decay Return Policy
The Company have detected The Client of Urban Decay currently have Javascript disabled. This website requires the use of Javascript for the best possible viewing experience. THIS SITE IS FOR U.S. CONSUMERS. Limited time only. With Urban Decay's' 45-day Love-It-or-Leave-It Guarantee, The Client can return an item for FREE if The user of company services is not completely satisfied. Please note that this guarantee only applies to products purchased on UrbanDecay.com. At present, UrbanDecay.com only ships within the United States. Please note that although Urban Decay have tried to represent Company's shades as accurately as possible, the actual colors The User of Website see will depend on The Client's monitor. If The user of website is not happy with an item The Client of Urban Decay purchased, The Client have up to 45 days (from the shipment date) to return it. All returns are credited in the original form of payment. Returns received more than 45 days after the shipment date will not be processed, except for UD Beauty Junkies members who have up to 90 days to return any item under the policy.
To read more: https://www.urbandecay.com/customer-service/returns.html
Urban Decay Delivery Policy
To read more: https://www.urbandecay.com/customer-service/shipping.html
Urban Decay Terms of Service
To read more: https://www.urbandecay.com/customer-service/terms-of-use.html
Urban Decay Privacy Policy
To read more: https://www.urbandecay.com/customer-service/privacy-policy.html
Urban Decay FAQ
To read more: https://www.urbandecay.com/faq
Related Companies

LOreal, Garnier, Loreal Paris, It Cosmetics, Loreal USA

Urban Decay reviews and complaints

Urban Decay is ranked 299 out of 1370 in Cosmetics and Personal Care category

Area Served


Compare Urban Decay To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Huda Beauty
21 reviews
296 reviews
Wet N Wild
38 reviews
Write a review
Do you have something to say about Urban Decay? What happened? What can we help you with?
Submit review Don't show this popup