Upside Phone Numbers and Emails

Toll-Free Number:

  • (800) 741-6726
Send Message

Upside Emails:

Business Customer Service
Customer Service
Gift Cards
Legal
Media
Press Inquiries
security@getupside.com
Security
privacy@upside.com
Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 741-6726
Total calls: 4 023 Issues resolved: 30 Last call: Mar 28, 2024

What Is the Upside Customer Support Phone Number?

The company emphasizes two ways of contacting Upside customer service: through the online form on their website and via the app. However, if you still need to call Upside, try dialing 1-800-741-6726. You can receive general information or learn how to reach the right department. You can also use this phone number for Upside to make complaints or get support with the app.

It may be easier to get help with your issues or answers to your questions via their app. The company is represented in various social media, so you can try to contact Upside through their official pages.

How Do I Contact Upside Customer Service via Email Address?

You can reach customer support via email using the contact form on their website. Make sure to include proof of purchase, any screenshots you think may be helpful, and your account email address, which you can find by tapping the Profile icon.

You can also use the following Upside customer service email to reach the Help Center representatives: support@upside.com. Another way to address Upside support email, if you have questions about their grocery cashback program, is by writing to grocery@upside.com

For inquiries regarding privacy data, email privacy@upside.com. If you believe you’ve found a security vulnerability in one of their products or platforms, email security@getupside.com.

How Do I Contact Upside Customer Support via the App?

To contact Upside app tap the Profile icon and pick the Help option. Search or browse the answers to common questions and if the article does not help, tap the pen and paper icon in the top right. You’ll see any ongoing tickets. Tap the same icon again to open a new one. This Upside app contact makes it faster to resolve your issue. The support team aims to answer your requests within 24 hours and provide the answers you ask for and the help you require. National holidays or weekends may influence the response time.

PissedConsumer Club

Contact Information

Upside Website:

Upside Help Center:

Corporate Office Address:

Upside Services, Inc.
1701 Rhode Island Ave NW
Washington, District Of Columbia 20036
United States

Upside Customer Service Reviews

1.7 / 5
Poor
Steve S Syw
Cant link card

I have two cards, my debit c4d and a perks card. Your service will not scan either card.

I called upside yesterday and was told I would get a return call, 20 hours later NO CALL!!! Poor customer service!!

Read full review
Brian L Nsq
I did not receive my Domino's gift card
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I recently joined upside and I'm not happy. It's only $10 gift card but if I don't receive it I'm done.

You are very poor customer service I cannot believe I join your *** I know we don't trust up like this I know I shouldn't have and made a mistake trust in you guys. A company that has a phone number to get a hold of someone is the wrong company to join.

Read full review
Carol A Mbc
Good customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

They refunded my money within 3 days of the original purchase and messaged me the day after I sent an email.

Read full review
Guest-5712287
Cannot add a new card to my wallet
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have been waiting for over 24 hours and still no response. I went to the gas station and put in all information, However, the app would not allow me to complete my credit card information.

No reason was given.

No way to navigate to find out what, if anything I was doing wrong. I still would like to use, but with NO customer support, there is no way to be able to use.

Read full review

How Good is Upside's Customer Service?

Manly Ggw
Manly Ggw
Feels Disappointed | Mar 27, 2024

Never got a call. Issues not resolved

Read full quote
Allison M Tdn
Allison M Tdn
Feels Disappointed | Mar 25, 2024

Never got a call back or my money or questions answers, they are a scam

Read full quote
Lalla Tgs
Lalla Tgs
Feels Disappointed | Mar 24, 2024

I requested a call back but haven’t gotten an answer from them.

Read full quote
Odaliz Fgn
Odaliz Fgn
Feels Disappointed | Mar 23, 2024

okay I got gas at 45 cents off a gallon. it was at a racetrack so they gave me another 25 cents off a gallon. I know you don't get both of it but I think they gave me $17 off a gallon the last time I looked total that's BS. I'm better off just using my 25 cents off a gallon from RaceTrac and saying forget upside even though I've got $35 in my savings...... it's just changed a little bit since I started using upside two years ago.

Read full quote
Yannick Lud
Yannick Lud
Feels Disappointed | Mar 20, 2024

It is usually good, but there is always a problem when I have to delete a card and add one. I have been able to call before but this time I wasn't able to do that.

Read full quote
Haze Bfs
Haze Bfs
Feels Disappointed | Mar 20, 2024

Not responding to my request for helping me getting a new password.
Poor customer service!!!

Read full quote

Summary of Upside Customer Service Calls

4K TOTAL
CALLS
01:23 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Upside?

Account Question:

  • “Account went to $0”
  • “Won't let me login”
  • “Can't get in account”

Cards Question:

  • “Cant link card”
  • “Difficulty adding card”
  • “I used a different credit card than the one that was on display an old card and i had switched it to a new card but the app didn't switch so i won't get credit for my fuel”

Request for Information Question:

  • “New client/ questions”
  • “Many questions”
  • “I had my brother and sister-in-law join a month ago and I never saw they or myself get any credit. Don't know what happened if the code number wasn't put in and how do I resolve that issue?”

Payments and Charges Question:

  • “My debit card was added and it says it was paid but I didn't use that card. I didn't know how.”
  • “Your app is fraudulent and I've not received one call or email back , lodges numerous complaints”
  • “Charged for an order that was never placed”

Shipping and Delivery Question:

  • “Did not get money”
  • “Ordered but did not receive food”
  • “Didn't get my gift card”

Product/ Service Question:

  • “My app does not work at dunkin' donuts and some other places every time I go”
  • “Don't understand how it really works”
  • “Not working”

Website/ Application Question:

  • “App”
  • “Deals not loading on website”
  • “App not working”

Refund Question:

  • “Refunds”
  • “Never got my money back for purchase at restaurant set receipt never got anything”
  • “Not getting money back.”

Staff Question:

  • “Poor service”
  • “Possible service outage”
  • “Customer Service help”

Return/ Replace Question:

  • “Change my email”
  • “To change my email address”
  • “Options not changing from diesel to gas”

Activation/ Cancellation Question:

  • “They took money but canceled on the app for ihop but on the app it said canceled”
  • “Cancel app due to recent fraud”
  • “Cancellation”

Other Question:

  • “Not recieving cash back all showing expired”
  • “My”
  • “Not giving me cash back”

Compare Upside To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Ibotta image
2977 reviews
1.8
Receipt Hog image
197 reviews
1.9
Fetch Rewards image
Has Verified Representatives
2565 reviews
3.3
Write a review
Do you have something to say about Upside? What happened? What can we help you with?
Submit review Don't show this popup