Contact Upside Customer Service
Upside Phone Numbers and Emails
Toll-Free Number:
-
(800) 741-6726
Upside Emails:
Business Customer Service
Customer Service
Gift Cards
Legal
Contact Information
Upside Website:
Upside Help Center:
Corporate Office Address:
Upside Services, Inc.
1701 Rhode Island Ave NW
Washington,
District Of Columbia
20036
United States
How Good is Upside's Customer Service?
Summary of Upside Customer Service Calls
4K
TOTAL
CALLS
CALLS
01:23
AVG CALL
DURATION
DURATION
2%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Upside?
Account Question:
- “Account went to $0”
- “Won't let me login”
- “Can't get in account”
Cards Question:
- “Cant link card”
- “Difficulty adding card”
- “I used a different credit card than the one that was on display an old card and i had switched it to a new card but the app didn't switch so i won't get credit for my fuel”
Request for Information Question:
- “New client/ questions”
- “Many questions”
- “I had my brother and sister-in-law join a month ago and I never saw they or myself get any credit. Don't know what happened if the code number wasn't put in and how do I resolve that issue?”
Payments and Charges Question:
- “My debit card was added and it says it was paid but I didn't use that card. I didn't know how.”
- “Your app is fraudulent and I've not received one call or email back , lodges numerous complaints”
- “Charged for an order that was never placed”
Shipping and Delivery Question:
- “Did not get money”
- “Ordered but did not receive food”
- “Didn't get my gift card”
Product/ Service Question:
- “My app does not work at dunkin' donuts and some other places every time I go”
- “Don't understand how it really works”
- “Not working”
Website/ Application Question:
- “App”
- “Deals not loading on website”
- “App not working”
Refund Question:
- “Refunds”
- “Never got my money back for purchase at restaurant set receipt never got anything”
- “Not getting money back.”
Staff Question:
- “Poor service”
- “Possible service outage”
- “Customer Service help”
Return/ Replace Question:
- “Change my email”
- “To change my email address”
- “Options not changing from diesel to gas”
Activation/ Cancellation Question:
- “They took money but canceled on the app for ihop but on the app it said canceled”
- “Cancel app due to recent fraud”
- “Cancellation”
Other Question:
- “Not recieving cash back all showing expired”
- “My”
- “Not giving me cash back”
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Upside