UPS Canada Phone Numbers and Emails

Toll-Free Number:

  • (800) 742-5877
    Domestic and International
Send Message

Customer Service:

  • (855) 305-0877
    International Air Freight
  • (800) 782-7892

Accounting/ Billing:

  • (888) 592-6188

Headquarters:

  • (404) 828-6000

Investors/ Franchasing:

  • (404) 828-6059 ext 2

Media:

  • (404) 828-7123
  • +1 905 676 1708

Technical Support:

  • (888) 877-8324

UPS Canada Emails:

General Info
International Air Freight
Investors/ Franchising
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Corporate Office Address:

United Parcel Service, Inc.
1930 Derry Road East
Mississauga, Ontario L5S 1E2
Canada

Other Info (opening hours):

Locations:

UPS Corporate Headquarters

Attention: Global Privacy Manager

55 Glenlake Parkway, NE

Atlanta, GA 30328

United States

UPS Europe SA

Attention: Data Protection Officer

Ave Ariane 5

Brussels, B-1200

Belgium

More contact details

UPS Canada Customer Service Reviews

1.1 / 5
Bad
Anca N
Unbelievable
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

303X768********
To whom it may concern letter to UPS , some names blotted out
I have received an unwanted package with this tracking number June 8
The package is COD and was left at my door without giving me a chance to refuse it
My husband is at home, working from home, if the driver would have knocked on the door he would have answered
I called UPS , same day, and asked for the package to be picked up, the CSR said sure the next day
Package wasn't picked up
Because of anAmazon fraud currently under investigation I started receiving a lot of suspicious unwanted packages the rest of the month
On June 12 I called the RCMP who opened file xxxx for investigation and asked me to try and return the packages if possible
Constable xxx made a call into your customer service to have them pick up the package, wasted next day
Package was not picked up
Subsequently I have received a bill for this COD package, then another bill
Invoice xxxxx
I started calling your service at the number provided on the bill
Start date of calls sometime last week July 3-7
Your CSR are in dire need of training,I was hung up upon and /or transferred to random departments within your organization . Or put on hold indefinitely
If a customer asks to talk to a supervisor they usually have good reason, and if they try to elaborate the reason with one of your CSR it is not helpful if theyaretold, in my case , they have to pay the bill
Finally I managed after literally hours to talk to Stephanie July 11
She said she was a supervisor, but seems to have no authority within your company
She did not cancel the bill, I offered to return the package, she set up pickup for next day
Pickup didn't happen
I called UPS again
None of your CSR seems to know Stephanie
I was transferred to a different supervisor, Ford
He had nothing but contempt for me and made it clear in his tone and attitude which was " why is this person bothering me"
He said he would inquire with dispatch and call back
He never called back
I called back again was transferred to the billing department, then second call was put on hold, was told there is no supervisor available, even though I specifically asked for one of the 2 people I talked before by name, the whole spiel over and over
After 30 minutes on hold I was told supervisor will call me back
Never happened
The packages in question 2 of them ,are in front of my home on a bench
It is up to you if you pick them up or not
I will dispute to the death any bill ensuing by this debacle
If your driver has a COD package he should be handing it to a person and collect OR leave a door knocker. I suspect you lose a lot of money, daily, with this practice of abandoning COD packages, but that's not my problem
I have to say ,in my opinion, that compared to Fedex you are TheMonty Python Flying Circus ,your supervisors seem to have no authority whatsoever, your CSR handle difficult problems by hanging up, or transferring people to random departments or putting them on hold until they get frustrated in the hope they will hang up, or putting them back in the call queue.
Fedex resolved this problem with 1 call
I will never, ever recommend UPS to anybody, and will do my utmost to avoid using UPS as a carrier at work and at home ,now that I have seen what you are capable of

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Dave S Lni
Delayed delivery by 7 days due to a lack of customer service and poor communication
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

customer service is bad, unable to figure out simple issues. poor communication skills.

didn't listen and just repeating the same nonsense. robotic. I figured out the issue on my own and resolved it on my own.
Tracking information in nothing but mis-information. total inaccurate updates using excuses like "extreme weather" which was total BS
The issue was brokerage fees and GST were owed not weather.

$114!!!
I took the paperwork to customs myself, no fee, and the agent waived the GST. No charges and the package miraculously showed up 2 hours later.

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How Good is UPS Canada's Customer Service?

Jennifer C Rps
Jennifer C Rps
Feels Satisfied | Dec 02, 2023

UPS is going to call me again Monday morning to complete the process. Apart from that, I am very pleased that I spoke to a cs rep and that the problem has been solved. Great customer care from UPS.

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Bob S Bxs
Bob S Bxs
Feels Disappointed | Jun 26, 2023

Not good still looking for package

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Summary of UPS Canada Customer Service Calls

84 TOTAL
CALLS
17:09 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call UPS Canada?

Shipping and Delivery Question:

  • “Package not mine”
  • “Package not delivered”
  • “Info on undelivered package”

Request for Information Question:

  • “To find out about my package”
  • “Can i ship perfume to Scotland”
  • “Need to know parcel”

Employment Question:

  • “Job”

Product/ Service Question:

  • “To book a pickup”

Cards Question:

  • “Need to change my credit card”

Payments and Charges Question:

  • “Billing issue”

Staff Question:

  • “Because my bag is lost I am in tension and it's not a small bag it is a 33kg full bag my all new clothes and shoes are inside I am very angry and I want my bag now 15 days has gone and still investigation is going on I am using first time ur service”

Other Question:

  • “Invalid collection letter”
  • “My order”
  • “Buzz number is missing”

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