Unum Phone Numbers and Emails

Toll-Free Number:

  • (866) 679-3054


  • (800) 241-1626
    Atlanta, GA
  • (800) 643-5005
    Austin, TX
  • (800) 343-7808
    Boston, MA
  • (888) 779-7101
    Charlotte, NC
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Unum Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Unum is 8666793054. 74% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Unum mainly because of request for information, product/ service, payments and charges.

How to Contact Unum Customer Service?

Most Popular Number:

(866) 679-3054
Total calls: 54 Issue resolved: 1 Last call: May 10, 2024

Unum customer service can be reached at 866 679 3054. The fax support number is 800 447 2498. Telephone number serves for getting assistance on services you receive, understanding the algorithm of how the system of order works and what you should do in case of wrong payments. The period of question processing via the fax number can take up to 14 days.

Unum address of the Group is 1 Fountain Sq., Chattanooga, Tennessee 37402, United States. The mailing address to ask questions to customer support or send requests is P.O. Box 100158 Columbia, SC 29202. To find the office in your region, tap the Find a Field Office icon at the downside of the website. The list of locations will appear in front of you, so you can press on yours and see the contact of the local Unum support.

Unum customer service numbers are available Monday through Friday from 8 a.m. to 8 p.m. ET. The support number is not available during the weekends and on public holidays. To get in touch with the support representatives, clients cannot use Unum live chat as it is not present on the site. Use helpful tips with information instead of 24/7 support. The FAQ can be found on the website by clicking Contact Us at the top of the page.

Unum email is askunum@unum.com. Write to the email you request to get the written response. The support team encourages clients to include contact information for the reverse connection. Requests are regarded on the first-come order, so the response will appear in a few days. Unum contact team consider all requests on a first-order basis.

PissedConsumer Club

Contact Information

Unum Website:

Unum Help Center:

Corporate Office Address:

Unum Group
1 Fountain Sq.
Chattanooga, Tennessee 37402
United States

Other Info (opening hours):

Glendale Office

655 N. Central Ave., Glendale, CA 91203, US

Worcester Office

1 Mercantile Street, Worcester, MA 01608

Portland Office

2211 Congress Street, Portland, ME 04122

More contact details

Unum Rating Based on 4 Reviews

Rating details

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Exchange, Refund and Cancellation Policy
Customer service
Billing Practices
Product or Service Quality

Rating stats

Rating trend

Summary of Unum Customer Service Calls

01:27 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Unum?

Request for Information Question:

  • “Costco unum FMLA question”
  • “Status update”
  • “Check on claim by phone”

Payments and Charges Question:

  • “My payment has gone down”
  • “To make a payment”
  • “Amt of my last year's payment”

Account Question:

  • “Trouble logging in”
  • “Account Login problem”

Product/ Service Question:

  • “Loan”
  • “Life insurance”

Employment Question:

  • “To see what info they need from my employer”

Return/ Replace Question:

  • “Return call”

Other Question:

  • “Leave”
  • “Information of my policy”
  • “Misleading and mismanagement of my short term disability”


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Unum is a life insurance company with its rich history dating back in 1848. The company had its first headquarters in Boston, Massachusetts. Today, Unum is a Fortune 500 company with its main office in Chattanooga, Tennessee. In FY13, company’s turnover reached $10 350 000 000. In 2007, the company changed its name to Unum Group leaving behind the previous label of UnumProvident Corporation. Years later, the firm expanded its reach through a series of mergers and acquisitions bringing onboard UK’s National Dental Plan in 2015 and Starmount life in 2016.

Unum reviews and complaints

Unum is ranked 418 out of 1819 in Insurance category

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