Not resolved

I am very disappointed.I purchased 4 Park to Park tickets on December 2, 2016 because my wife and I and 2 guests very much wanted to see the Wizarding World of Harry Potter.

We went to Diagon Alley first because my wife and I had already seen Hogshead a few years ago - however our guests had not. Once we finished in Diagon Alley, we took the Hogwarts Express to Hogsmeade (which is why you must purchase Park to Park Tickets) and were told that the ride was not working because it was down for maintenance until December 17. Nowhere on the website when I purchased the tickets did it tell me that the ride would not be working. I would not have purchased the Park to Park tickets had I known that.

I do feel that Universal has a responsibility to let patrons know that the ride would be down - this was not due to a problem - this was scheduled to be down and would be down for 2 weeks!We did love Diagon Alley and Universal has done a fantastic job with the Wizarding World of Harry Potter - but this was a disappointment to say the least.

Review about: Universal Studios Orlando The Wizarding World Of Harry Potter.

Review #988940 is a subjective opinion of a user.

3.3
Value for money
Price Affordability
Discounts and Special Offers
Location
Product or Service Quality
Website
Staff
Diversity of Products or Services
Reason of Review / Monetary Loss Major attraction closed with no disclosure / $640
Preferred solution Let the company propose a solution

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Anonymous
Livingston, New Jersey, United States #1283935

I've heard nothing from anyone

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