Uniters Pure - Terrible Customer Service/Unwillingness to Honor Warranty
My wife purchased leather recliners and such from Hudson Furniture with a warranty through Pure Balance. Everything was fine until my daughter accidentally punctured and scratched one of the recliners.
We call support and was connected with Pure Balance, a technician came out and looked at the damage and said that it will either be repaired or replaced. 6 weeks went by and we finally call them to find that they closed our claim; we reopened it and the came back and said scratches were not covered. Per our contract they are covered.
I disputed their findings and they still denied repair/replacement of the unit. {{Redacted}} I contacted Hudson Furniture for a resolution/money back.
Reason of review: Warranty issue.
Monetary Loss: $1600.
Preferred solution: Repair or replace (honor warranty).
Uniters Pure Cons: Not good once we submitted a claim.
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