Contact United Community Bank Customer Service

When it comes to swift customer service, timing is everything. And while there’s no United Community Bank 24-hour customer service, the bank still holds a steadfast reputation for being ultra-responsive. For general inquiries related to the bank's products or services and online banking support, UCBI hours are available from 8:00 AM to 6:00 PM (ET), Monday through Friday. For working professionals who find it viable to address their banking concerns on weekends, the bank goes the extra mile to provide them with unwavering customer service on Saturdays. Operational for a slightly shorter time frame, the customer service serves customers between 9:00 AM and 12:00 PM ET.

UCB places particular emphasis on providing email support for those who have detailed queries or those who simply prefer written communication. For more information about United Community Bank’s cash management services, customers can drop their questions to ecorp@ucbi.com. If you share privacy-sensitive information, you can even send a secure email by logging in to your online banking portal and selecting "Message" from the drop-down menu. However, if you’re a business looking for an industry-leading treasury management service and need advice, you can email TreasuryMgmt@ucbi.com. It is recommended to wait for 24-48 working hours until a qualified customer service representative guides you every step of the way.