United Airlines - United airline made me miss my plane!!!

81 of 575 United Airlines reviews

In Jan.29th , i should have taken an airplane from Tokyo to San Francisco with American Airlines.The staff of the airport guided me to the united airlines front desk for me to chech-in and United printed a boarding card for me for a plane which I didn't have a ticket for.I checked in all my lugages and waited in the boarding gate.

But then they told me that they made a mistake when I was boarding because there was an other passanger with the same name and my destination of me.

Because of their irresponsiblty ,i missed my plane, and have to stay in a foreign airport for nearly 24h .After all these things happened, I did not receive any apology or a solution from United Airlines.

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  • What I liked
      No items
  • What I disliked
    • Lack of humane treatment

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
United Airlines Flight 876
Review category
review #784650

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81 of 575 United Airlines reviews

Feb 16, 2016 #1112543

Why did you go to the United Counter to check in when you purchased the ticket from American? The airline would have been clearly identified when you purchased the ticket.

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