United Airlines - Poor customer service

76 of 575 United Airlines reviews

Flew into DFW terminal E yesterday.As soon as I exited terminal security, I realized I had left my computer/work bag on the plane(First Class Seat 1E).

The terminal security said i needed to get a pass to reenter the terminal and collect my bag. The incredibly rude United Airlines customer service rep, Kathryn M., would not even look up and address me and simply replied, "That's too bad, I'm too busy to help you." I took out my cell phone and took a picture of her name tag and her coworker standing next to her said "Kathryn! turn around so he can't get a pic of you." Simply incredibly pathetic customer service and lack of empathy.

Obviously unacceptable behavior noticed and commented on by coworker observing.I did get my bag back however with no help from United Airlines.

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Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
United Airlines Flight
Review category
review #797596

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76 of 575 United Airlines reviews

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