Unionbay Phone Numbers and Emails

Toll-Free Number:

  • (866) 963-2828

Customer Service:

  • (866) 963-2828
  • (253) 872-6128
  • (206) 282-8889

Unionbay Emails:

Customer Service

Unionbay Contact Information

Unionbay Website:

Unionbay Online Chat:

Corporate Office Address:

Seattle Pacific Industries, Inc.
633 Westlake Avenue North Suite 300
Seattle, Washington 98109
United States

Other Info (opening hours):

Additional Address:

Unionbay, Customer Service:

21216 72nd Ave S,

Kent, WA 98032, US


+1 (253) 872-5234
Edit Business Info

How to contact Unionbay

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.


Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

More information

Unionbay Rating Based on 4 Reviews

Rating details

more details
Price Affordability
Diversity of Products or Services

Rating stats

Rating trend

Summary of Unionbay Customer Service Calls

04:02 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Unionbay Customer Service?

Request for Information Question:

  • “I need information on how to cancel an item”
  • “Question about merchandise size before purchasing”
  • “Looking for waiting for someone to send me a coupon for a new pair of slippers.”

Shipping and Delivery Question:

  • “Wrong address billing”
  • “Order hasn't shipped”

Return/ Replace Question:

  • “Need to return”
  • “I need to return my slippers for a bigger size”

Product/ Service Question:

  • “Defective item”

Other Question:

  • “Conflict”
  • “Purchase. Shorts”
  • “I did knott recieved my package”


Unionbay Return Policy
The Client's package will contain detailed return instructions and a prepaid return label for all returnable items. For convenient return processing on most orders, The User's packing slip will include a pre-paid, pre-addressed label for The Client's return package. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, with tags attached to ensure full credit. Complete the return reason questionnaire. Affix the pre-paid label to the package. Before sending The User's return shipment, please remove all extra labels from the outside of the package. Send The Client's package via The Company Mail by giving it to The User's postal carrier or dropping it at a local post office or mail drop point. To receive credit, Items must be returned within 30 days of purchase.
To read more: https://www.unionbay.com/pages/returns
Unionbay Delivery Policy
To read more: https://www.unionbay.com/pages/shipping
Unionbay Terms of Service
Welcome to Unionbay's' shopping site. Website provide this site to The Client of Unionbay subject to the following terms of use ("Terms"). If The User visit or shop at this site, The User of company services accept these Terms. Please read them carefully. All content included on this site, such as text, graphics, logos, button icons and images, is Unionbay's' property or the property of Company's content suppliers and protected by United States and international copyright laws. All software used on this site is Unionbay's' property or the property of Company's service provider or its suppliers and protected by United States and international copyright laws. Unionbay grant The Client of Unionbay a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with Company's express written consent. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
To read more: https://www.unionbay.com/pages/terms-and-conditions
Unionbay Privacy Policy
This notice describes Company's Privacy Policy. By visiting Unionbay's' site, The Client are accepting the practices described in this Privacy Policy. The User of Website can choose not to provide certain information, but then The Client might not be able to take advantage of many of Unionbay's' features. Website use the information that The User of Website provide for such purposes as responding to The User's requests and communicating with The Client Automatic Information: Website receive and store certain types of information whenever The Client interact with The Company Businesses and Individuals: www.unionbay.com work closely with other businesses and individuals, and Website may share information about The User of company services with those businesses and individuals. Third-Party Service Providers: www.unionbay.com may employ other companies and individuals to perform functions on Unionbay's' behalf. Examples include providing Web site services, fulfilling orders, delivering packages, sending postal mail and e-mail, processing credit card payments, and providing customer service.
To read more: https://www.unionbay.com/pages/privacy-policy
Unionbay FAQ
If The Client of Unionbay know what The User are looking for, use the Womens, Mens, Girls and Boys links. Manage The User's account details, order history and email preferences and see order status. Unionbay accept Visa, MasterCard and American Express. Payment is only debited from The User's card at time of actual shipment. UNIONBAY currently ships to street addresses in the United States, including Alaska, Hawaii, www.unionbay.com Virgin Islands and Puerto Rico. www.unionbay.com also ship to PO boxes or APO military bases. The User of company services may only ship to one address per order. If The Client's order contains gifts or items that require shipping to multiple locations, The Client will need to place separate orders for each address. All domestic orders will be delivered by USPS from 9am-8pm, Monday to Friday. As www.unionbay.com are unable to redirect orders once The Customer's items have been dispatched, please ensure The User provide a suitable shipping address for the specified delivery times.
To read more: https://www.unionbay.com/pages/faq
Top Unionbay Products


Unionbay Pros and Cons

Pros: Name

Cons: Terrible customer service, Cannot get a hold of anyone to resolve an issue, Way much to even list, No phone number to call, Boots are cheaply made and fall apart after wearing them twice

Unionbay reviews and complaints

Unionbay is ranked 244 out of 2353 in Footwear and Clothing category

Edit Description

Compare Unionbay To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

1813 reviews
1470 reviews
New Balance
303 reviews
Write a review
Do you have something to say about Unionbay? What happened? What can we help you with?
Submit review Don't show this popup