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Contact Union Pacific Customer Service

Union Pacific Phone Numbers and Emails

Toll-Free Number:

  • (800) 848-8715
    Rough or Damaged Grade Crossings
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Customer Service:

  • (888) 877-7267
    Unusual or Suspicious Occurrences and Environmental Hazards
  • (402) 544-5000
  • (888) 870-8777
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How to Contact Union Pacific?

Most Popular Number:

(800) 848-8715
Rough or Damaged Grade Crossings
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PissedConsumer Reporter

The company has published several department-specific helplines. Clients intending to report rough or damaged great crossings can dial the toll-free number, 1-800-848-8715, between business hours. If the purpose of the consultation is to report an unusual or suspicious occurrence or environmental hazard, use the Union Pacific phone number, 1-888-877-7267, to contact the relevant department. The helplines, 1-402-544-5000 and 1-888-870-8777, are also active for similar purposes. Calling the company agent ensures quick responses to user requests and is best for urgent matters requiring immediate assistance.

No email address is available for consultation. However, clients can consider other alternatives to reach Union Pacific customer service for different purposes. To explore those, visit the company website and click Contact Us on the homepage. That will direct you to a new page with self-help information about various topics, including accounting, billing, online support, shipment quality, claims, economic and industrial development, environmental management, and investor relations. Try resolving your concerns through that or message the customer service team on Facebook, Instagram, LinkedIn, Twitter, or YouTube between the Union Pacific hours.

Consumers unable to resolve their problems online can visit the Union Pacific headquarters for better assistance at 1400 Douglas Street, Omaha, Nebraska 68179, United States. That would be best for confidential and complex issues. When arriving at the corporate office, one must make an appointment with the relevant agent over the phone beforehand for convenience. Those unable to do so can send a letter to the Union Pacific address for safe communication and better solutions to their problems.

Union Pacific’s hours for its branches in different regions might be specified. Those consulting the Railroad Museum in Omaha, Nebraska, can visit Thursday through Saturday between 10:00 AM and 6:00 PM. When visiting a specific company office, users must confirm the working hours while making the appointment for convenience. While the option for online consultation might be available outside working hours, responses can depend on the nature of the issue and the contact means used.

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Contact Information

Union Pacific Website:

Union Pacific Help Center:

Corporate Office Address:

Union Pacific
1400 Douglas Street
Omaha, Nebraska 68179
United States

Union Pacific Rating Based on 1 Review

Rating details

3.9
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Summary of Union Pacific Customer Service Calls

1 TOTAL
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0% ISSUES
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Why Do People Call Union Pacific?

Other Question:

  • “Condition of track between LA & San Diego & are busses used on trip?”

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