Contact Union Pacific Customer Service

No email address is available for consultation. However, clients can consider other alternatives to reach Union Pacific customer service for different purposes. To explore those, visit the company website and click Contact Us on the homepage. That will direct you to a new page with self-help information about various topics, including accounting, billing, online support, shipment quality, claims, economic and industrial development, environmental management, and investor relations. Try resolving your concerns through that or message the customer service team on Facebook, Instagram, LinkedIn, Twitter, or YouTube between the Union Pacific hours.

Consumers unable to resolve their problems online can visit the Union Pacific headquarters for better assistance at 1400 Douglas Street, Omaha, Nebraska 68179, United States. That would be best for confidential and complex issues. When arriving at the corporate office, one must make an appointment with the relevant agent over the phone beforehand for convenience. Those unable to do so can send a letter to the Union Pacific address for safe communication and better solutions to their problems.

Union Pacific’s hours for its branches in different regions might be specified. Those consulting the Railroad Museum in Omaha, Nebraska, can visit Thursday through Saturday between 10:00 AM and 6:00 PM. When visiting a specific company office, users must confirm the working hours while making the appointment for convenience. While the option for online consultation might be available outside working hours, responses can depend on the nature of the issue and the contact means used.