Contact Union Pacific Customer Service

To contact the Union Pacific customer service regarding privacy policy inquiries, send a letter to webmaster@up.com. To request an opt-out of marketing emails, send your inquiry to opt-out@up.com. Regarding CCPA inquiries, they are accepted at the following Union Pacific email: CCPA-Request@up.com.

Consumers unable to resolve their problems online can visit the Union Pacific headquarters for better assistance at 1400 Douglas Street, Omaha, Nebraska 68179, United States. That would be best for confidential and complex issues. When arriving at the corporate office, one must make an appointment with the relevant agent over the phone beforehand for convenience. Those unable to do so can send a letter to the Union Pacific address for safe communication and better solutions to their problems.

The Union Pacific office is open Monday through Friday from 8 a.m. to 5 p.m. CST. During these times, you can call the customer support manager or meet with company representatives. Regarding emergencies or urgent service needs, such matters are accepted 24 hours a day, 7 days a week.

The Union Pacific website allows contacting the support team right from the bottom menu. There, you’ll see telephone numbers. Choose one you need and click on it. This option is suitable if you need real-time assistance. It also saves your time, as in this case, you don’t need to dial the phone combination on the pocket gadget.