1 comment
Not resolved

Update by user May 25, 2013

ON FRIDAY JUNE 20TH - UNEARTHED STONE FINISHED MY GRANITE TO MY COMPLETE SATISFACTION. MY OVER-REACTION TO THE ISSUE WAS MY FAULT - AND NOT THE FAULT OF UNEARTHED STONE. HENCEFORTH, I WOULD DEFINITELY RECOMMEND UNEARTHED STONE - AS THEY WORKED THROUGH THE ISSUE THAT I HAD INITIALLY AND COMPLETED THE JOB TO OUR COMPLETE SATISFACTION!

Original review posted by user May 19, 2013

CONTRACTED WITH UNEARTHED STONE, 5195 102nd Ave North

Pinellas Park, FL 33782, TO HAVE GRANITE INSTALLED - WHAT THEY SAID WOULD TAKE 3 TO 4 WEEKS TOOK 2 1/2 MONTHS - WITH EXCUSES AND EXCUSES - AND THEN WHEN THEY DID COME OUT TO INSTALL IT - THEY DIDNT FINISH THE JOB.THEY JUST LEFT WHEN I TOLD THEM THAT THEIR WORK WAS SUB PAR AND THAT I WASNT HAPPY WITH THEIR WORK.

WE HAVE LEFT THEM NUMEROUS EMAILS, VOICEMAILS AND THEY WILL NOT RETURN CALLS. THIS HAS BEEN A NIGHTMARE WORKING WITH THIS UNPROFESSIONAL COMPANY.

COMPANY OWNER IS SPENCER RHODES.I'VE NEVER DEALT IN ALL MY YEARS WITH SUCH A TERRIBLE AND UNPROFESSIONAL COMPANY LIKE THIS.

Review about: Unearthed Stone Pinellas Park Fl.

Review #410083 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $1000
Preferred solution Not specified

Had an Experience with UNEARTHED STONE?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
UnEarthedStone
#655708

Marvin (the customer) fails to give the full story..... He ordered custom counter tops and was told 6-8 weeks as an estimated lead time. It took us 9 weeks. Marvin was extremely angry that it was not completed faster than we estimated, and took that out on us when we did show up to put in his counter tops. We left his house at 6pm on a Friday after telling him we'd have to return to finish his back splash and raised bar, but that his bathroom and kitchen counter tops were in.

It was at that point Marvin told us he was rejecting the job (not going to pay us) and that we did a sub par job because his job had seams in it. As he was told it would by 2 different people, on two different occasions, before he ever put down a deposit with us.

There was nothing wrong with his job, and we were in constant contact via email even after the confrontation at the installation. Marvin has paid me in full for his job.....something that people who reject the quality of your work don't do. Contrary to his posting, there has been no monetary loss, materials withheld,.....etc. Marvin paid for the fabrication of stone, and received that. His contract stated installation was free, and he received that as well.

This guy is just trying to anonymously rant because we didnt finish the job sooner than he had hoped, even when he was told it wouldnt happen that fast right up front. He blew a fuse when he was told we weren't going to be able to finish in a day, and...

Sometimes the customer is the problem, not the other way around. Here's an email from Marvin dated May 21st......3 days after he wrote the review above:

"thanks and I;m sorry for the trouble. You were right - once i took the emotion out of it - it was more clear. Thanks again for your patience. Do you have an expected time when you think you may arrive? See yea Friday - my wife cant wait for the granite to be done!"

Sounds like someone who has dealt with the most terrible and unprofessional company in his life doesn't it? :? :?

Feel free to contact my company for a full "transcript" of the events between Marvin and I, and all communications between us to make your own fair and un biased opinions concerning the events Marvin paints above vs. what ACTUALLY happened.

Show more

You May Also Like

Window World - Windows fogging... Window World "I just got my windows installed by Window World of Atlanta about a month ago. My windows are fogging. The funny thing is only the windows installed by Window World..." Read more Review about 50 Floor Hardwood Flooring Installation from Durham, North Carolina 50 Floor "On December 4, 2014, we signed a purchase order with 50 Floor to remove existing hardwood floors and carpet in our home and to install new hardwood based on the..." Read more Premier Care In Bathing - Premier Care Rip off!! Premier Care In Bathing "We live in a mobile home so finding someone to install or repair anything is a nightmare. We were pressured into the buy. We were told it would not only..." Read more Bath Fitter - Problems with the installation of our tub and flooded basement Bath Fitter "0 star rating Bathfitters was the worst experience I have ever experienced, it started with having to go to the mall where they have a display store ,twice just to..." Read more Leonid Dzhedzhula - My PayEE ID is wrong Leonid Dzhedzhula "Dear Support TEam, I need to withdraw money from Swiss Freelance company ( DeutscheForschungsGruppe ), but PayEE ID: BrideFord92 is wrong, so I could not invoice the company for the..." Read more Pizza Hut - Delivered pizza Pizza Hut "Ordered a lg handtoss pepperoni and mushroom pizza with extra sauce on line to get special. No spray or seasoning on crust. 11 minutes after I placed my order it..." Read more Don Juravin - Hoax alert! Roca Lab's Gastric Bypass Alternative NO Surgery proven to be a sham! Don Juravin "Don't fall for this internet quackery called Gastric Bypass Alternative NO Surgery. This stuff tastes terrible and shockingly the owner of Roca Labs who claims to have invented this stuff..." Read more Lg Electronics - LG washer WT5070CW Lg Electronics "Purchased LG washer and dryer at Home Depot in 2012 and was happy at first, after about a year or two I noticed a little rust stain at the bleach..." Read more