The easiest way to contact UNCLE Credit Union customer service is to call its toll-free number at 1-800-348-6253. If you encounter problems with this number you can call the other UNCLE Credit Union phone number 1-877-243-4455. For proof of insurance, call 1-925-447-5001. The agent answering your call will either assist you immediately or transfer your call to someone who can assist.
If you don't want to discuss your issues on the phone, you can send an email with all the details to the UNCLE Credit Union email address info@unclecu.org. Clearly state in your email what the issue is about and what you expect from customer service. Customer service reads all the emails and refers them to officials who can review your issue. You may receive a solution in 2 to 3 days. For urgent matters, please call customer service instead of sending an email.
You can request an appointment with senior officials at any time to discuss unresolved issues. Usually, these meetings take place at UNCLE Credit Union headquarters. Headquarters is accommodated at the corporate office, which is located at UNCLE Credit Union, 2100 Las Positas Court, Livermore, California 94551, United States. If you cannot visit the office you can mail a detailed letter to headquarters. The mailing address is UNCLE Credit Union, P.O. Box 924527, Fort Worth, TX 76124.
The UNCLE Credit Union operational hours for customer service are Monday through Friday between 8 AM and 6 PM and on Saturday from 9 AM to 1 PM. LiveChat agent support is available Monday through Friday from 9 AM to 6 PM. UNCLE Credit Union also offers a 24-hour banking service. Outside operational hours, you can still call UNCLE at any time for 24-hour banking services, including checking your account balance, transferring funds, activating your card, setting a Mastercard PIN by phone, and reporting lost or stolen cards.
