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I was talked into this plan by Darvin furniture sales person because I bought a cream colored leather sectional. I called for the very 1st time today and because I had a few small ink marks, not just one, it does not fall under warranty.

The customer service reps sound like robots so when both of them said, "I am sorry you feel that way", it was insincere and made me even angrier. The reality is that they ask you questions in order to find a way to invalidate your warranty coverage.

What would have helped is if they gave a solution!

Location: Mchenry, Illinois

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Guest

I also had ultra shield for my leather furniture through Darvin. When they denied my first claim I took them to small claims court and recieved new furniture.

TAKE THEM TO COURT THE COMPANY IS A SCAM! :(

Guest

I too called Ultra about a small repair on my sofa. YES they do ask the questions in a certain order and then put you on hold.

Once they come back, they are so sorry but the issue is not covered. What a waste.

Guest
reply icon Replying to comment of Guest-485194

I totally agree, the company is a scam!!!!! I tried to file a complaint on my furniture I purchased 2 years ago.

They rejected the claim because I didn't call within 5 days.

They always seem to find a reason why they will not cover the claim. It has ZERO value.........

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