UK National Lottery Phone Numbers and Emails

Customer Service:

  • +44 370 737 8249
    For the hard of hearing using Minicom equipment
  • +44 333 234 5050
    If you play in a shop
  • +44 333 234 4433
    If you play online

Complaints/ Feedback:

  • +44 370 737 3983

UK National Lottery Emails:

Complaints/ Feedback
Customer Service
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UK National Lottery Contact Information

UK National Lottery Website:

UK National Lottery Online Chat:

Corporate Office Address:

The National Lottery
PO Box 251
Watford, WD18 9BR
United Kingdom
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UK National Lottery Rating Based on 2 Reviews

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Customer service
Exchange, Refund and Cancellation Policy

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Summary of UK National Lottery Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call UK National Lottery Customer Service?

Account Question:

  • “I won £20 on instant win and I transfered it in to my account and no money's in yet”
  • “My account be suspended”
  • “Can't get in to account”

Payments and Charges Question:

  • “Direct debit”
  • “Because of unauthorised payments”
  • “Deposit enquiries”

Request for Information Question:

  • “How to get ticket”
  • “About a scratchcard”
  • “To check my banking”

Cards Question:

  • “Card gamr”
  • “Card. Game”
  • “Scarch card stand broken”

Shipping and Delivery Question:

  • “Winnings not received”
  • “Not received reward”

Product/ Service Question:

  • “Help line not working”
  • “Withdrawn funds have not reached my bank account”

Activation/ Cancellation Question:

  • “Cancel direct debt”

Refund Question:

  • “Refund”

Other Question:

  • “Change my email address”
  • “I'm a rentailer”
  • “Missing funds”


UK National Lottery Terms of Service
The Clientll need to turn on JavaScript to access some features in this site. The User can do this in The User's web browser's settings area. These Account Terms (the "Terms") set out the various rules and procedures that apply when The User open an Account and use it to play National Lottery games online (including on mobile devices and by direct debit) or for any other reason. When The Client buy Plays with The User's Pingit Account, the Pingit User Account Terms apply. All words and phrases in these Terms that begin with a capital letter and have specific meaning are explained below or in Section 16. The Client of UK National Lottery agree that any Prize won may be paid back to the debit card. If The User of Website register a debit card for a joint account, The Client of UK National Lottery will be authorising Camelot to pay any Prize won to that debit card and this may amount to disclosure of the Prize to other holders of that joint account.
To read more:
UK National Lottery Privacy Policy
The Client of UK National Lotteryll need to turn on JavaScript to access some features in this site. The User of company services can do this in The Client's web browser's settings area. When The User of Website use The National Lottery app or website UK National Lottery collect some information about The User When The Customer register to play National Lottery games, Website need to know The User's name, age and contact details. The National Lottery follows industry best practices to ensure The User's data is stored safely and securely. The Company are committed to protecting the confidentiality, integrity and availability of the information UK National Lottery collect. The Company collect information to better understand how people use Company's app and website. It helps The Company make improvements and provide a better service. The Company also use The Client's information to improve The User's experience, making it more personal to The User with relevant games, offers and features. Within The User's account, The User of Website always have the option to change the way The Company communicate with The Client of UK National Lottery and use The Client's data.
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You can play games, entertain yourself and receive instant wins at UK National Lottery. After opening an online account you can start playing immediately. Every week the company motivates its users and launches two giant jackpots which are called EuroMillions. The games are categorized by Lotto, InstantWins, Thunderball, EuroMillion and many others which are available in the online regime. The gamers can check their results with the help of special results checker which function in the form of online applications. Moreover, the information about the latest winners is also published on the corporate site together with the Rollover alerts, mobile games and the others. This representative of the gambling industry is located in Watford and processes customer issues and applications from the main office.

UK National Lottery reviews and complaints

UK National Lottery is ranked 32 out of 1712 in Telecommunications category

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