UGI Utilities Phone Numbers and Emails

Toll-Free Number:

  • (800) 276-2722
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UGI Utilities Emails:

Customer Service
General Info
SWITCHING TO NATURAL GAS
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UGI Utilities Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email
  • The best phone number to call UGI Utilities is 8002762722.

  • The longest wait times are on Monday, while the shortest are on Saturday.

  • Be prepared for the call as UGI Utilities may ask you for the following information to identify you as a customer: phone number, address or first and last name.

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How to Contact UGI Utilities?

Most Popular Number:

(800) 276-2722
Total calls: 38 Issue resolved: 1 Last call: May 10, 2024

If you're seeking immediate assistance or have doubts you need to clear right away inquiries, one of the ways to contact the UGI customer service team is to dial 1-800-276-2722. This UGI phone number connects you to its customer support team, trained to resolve your queries and help you clear your doubts. For the convenience of its customers, UGI customer care has made this phone number operational 24 hours a day, seven days a week. However, if you are facing any kind of gas emergency, it’s advised not to call the UGI gas contact number. Customers are requested to find themselves safely and contact the customer service team.

UGI customer service hours are operational from 8:00 AM to 5 PM EDT, Monday through Friday. Dial this phone number and talk to the customer representative about the company's services. If you are switching to natural gas, the UGI gas company can be contacted from 8:00 AM to 4:30 PM EDT, Monday through Friday. It’s best to use these business hours for urgent matters. But for concerns that can wait, customers have the alternative to write an email to customer service. Two email addresses are introduced for public use. The first one is customerservice@ugi.com. The second email address can be used if you switch to natural gas - gasconversion@ugi.com.

Sometimes, when you need help contacting UGI customer service via phone numbers or email addresses, head to the official website. If you are a registered user, you have to first log in. On the other hand, if you are a new user, you must sign up using a valid email address. When you are logged in, contact the customer service team and get the issue resolved. Another way to contact UGI gas company is to head to the home page and click on View Online Form. You will be prompted to complete an online request form stating your concerns. After you submit the form, wait for one or two working days to hear from the UGI customer care team.

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Contact Information

UGI Utilities Website:

UGI Utilities Help Center:

Corporate Office Address:

UGI Utilities Inc
P.O. Box 13009 1 UGI Drive, Denver
Reading, Pennsylvania 19612-3009
United States

Other Info (opening hours):

Hours:

Monday - Friday: 09:00 - 17:00


Mail Payments:

UGI UTILITIES, INC.

P.O. Box 15503

Wilmington, DE 19886-5503

More contact details

UGI Utilities Rating Based on 3 Reviews

Rating details

2.7
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Product or Service Quality
Reliability
Price Affordability
Additional Fees

Rating stats

Rating trend

Summary of UGI Utilities Customer Service Calls

38 TOTAL
CALLS
00:04 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call UGI Utilities?

Payments and Charges Question:

  • “Pay bill”
  • “Payments”
  • “Billing”

Request for Information Question:

  • “About my bill”
  • “Question about service plans”
  • “Check my account”

Staff Question:

  • “Change service name”
  • “Transfer service”
  • “For a water heater problem, the gas was shutoff and a technician from UGI has to come to restore the gas service.”

Return/ Replace Question:

  • “Replace hot water tank”
  • “Do you clean gas fireplaces?”

Shipping and Delivery Question:

  • “Did not receive bill”

Product/ Service Question:

  • “Air conditioning not working”

Other Question:

  • “Power outage”
  • “Change providers”
  • “Verificar cuenta”

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