The UBank phone number for general customer service in Australia is 13-30-80. Clients who are from outside Australia, can call +61-2-9070-0202. There is also a facility to send SMS text messages. The texts can be sent to +61-47-622-0003. In addition to this, TTY callers can contact the UBank phone number at +61-13-36-77. Clients who want to contact Voice Relay (formerly Speak and Listen) can do so by dialing at +61-1300-555-727.
For inquiries other than account complaints or feedback, send a message to one of the most used UBank email addresses. It is customersupportubank@ubank.com.au. Customer complaints or feedback can be sent to another UBank email. The contact information is complaints@ubank.com.au. The email accounts ensure responsible and timely resolution of customer issues. Once an email is sent, the team reviews it and sends an effective solution in two to three working days.
UBank headquarters is in Australia. The address is Level 4, 2 Carrington St, Sydney, New South Wales, 2000, Australia. Another postal address is GPO Box 3, Melbourne VIC 3001, Australia. Clients can book an appointment and visit this address to meet a department-specific agent. There is another address for clients to send email to the UBank customer service team and it is PO Box 1466, North Sydney NSW 2059, Australia. A letter to the Proper Officer at National Australia Bank Limited should be sent to Level 2, 395 Bourke Street, Melbourne VIC 3000, Australia.
UBank business hours differ according to departments. Most departments are available for customer service from 8 AM to 8 PM Monday through Friday. On weekends, the hours start at 8 AM to 6 PM on Saturdays and Sundays in their respective Sydney time zones. Urgent matters like lost or stolen cards should get 24/7 support for prompt assistance.
You can contact the UBank website by visiting their official web page and the "Contact Us" area. There, you can find ways to get assistance from their team, jump into a live chat, or message them on social media. UBank customer service also has a comprehensive Help Centre on its website, which contains various frequently asked questions (FAQs). These resources provide quick answers to topics like current or original UBank accounts or home loans and app navigation information. The Help Centre helps find solutions to the most common queries without requiring contact with customer service.
