Twinkledeals - Plastic sweater

370 of 839 Twinkledeals reviews

I ordered a sweater and the product I received was not wearable.It's fibers were akin to plastic.

I filled out a request to return on their website and was told they had received my request and was processing. Then nothing. They have not answered my request. I have no address to ship to except their return on the package which is a post office box.

There was no invoice or packing slip. No directions on their site on how to return an item. I can't send it to the PO box and request a signature to confirm it arrived.

SO I'm stuck with an inferior product.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Advertised vs Delivered

  • What I liked
      No items
  • What I disliked
    • Quality of product

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
$15
Product or service
Cardigan
Review category
Auctions and Internet Stores
review #749289

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370 of 839 Twinkledeals reviews
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AllyChen1234

Sep 21 #1216200 Shenzhen, Guangdong, China

Dear Customer,
Thank you for providing us information about your situation.
I want to start by offering a personal apology to the customer affected.
Please rest assured that we have 30 days return warranty, for more about this, please refer to http://www.twinkledeals.com/warranty-and-return
Can you provide us your order number? Or please contact us at https://support.twinkledeals.com/ticket/ticket/index with the title 'reply from pissedconsumer'.
Best Regards Twinkledeals Customer Service

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